A brand-new opportunity has opened up for an experienced Retail Service Centre Manager to join a growing national organisation at a pivotal moment in its journey.
With the upcoming launch of several new in-house brands, this newly created role will be key in building and leading the company’s centralised service function — supporting a large network of retail partners and ensuring a smooth, professional customer experience from end to end.
This role would suit someone from a technical repair/service centre background with hands-on experience in managing repairs, parts distribution, customer queries, and aftercare support — and the leadership skills to help build and grow a function from scratch.
What You’ll Be Doing
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Act as the main point of contact for all service-related queries, repairs, returns, and parts dispatches across the UK
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Work closely with a nationwide retail network to ensure a smooth, consistent customer service experience
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Manage service requests and escalations with a practical, customer-first mindset
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Oversee the logistics and coordination of repairs and replacements, ensuring SLAs and service standards are met
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Collaborate with internal teams (logistics, purchasing, IT) to improve service performance and efficiency
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Set up and implement best practices, service procedures, and reporting tools
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Track ser...