* Hospitality Supervisor
o 37.5 hours per week
o £14.10 per hour
o Free parking on site
o Opportunities for career development
o Plus our Sodexo employee benefits package
* Job Purpose
o To deliver Service Excellence and outstanding Customer Care to all customers and clients.
o To supervise, train, and motivate the hospitality team in line with Sodexo's operational goals and values.
o To ensure that all service, hygiene, and operational standards are maintained to the highest level.
* Key Responsibilities
o Allocate daily work schedules and, as required, produce staff rotas in accordance with employee terms and conditions.
o Ensure the safe and correct use, storage, and control of all machinery, equipment, and cleaning chemicals in compliance with company policy.
o Support minor food preparation and assist with service as directed by the Catering Manager or Deputy.
o Adhere to and oversee cleaning tasks as per the cleaning schedule, ensuring consistent hygiene standards.
o Train, instruct, and manage the team to deliver high-quality hospitality services.
o Enforce uniform and personal hygiene standards as outlined in the Company Induction Pack.
o Maintain thorough knowledge of Sodexo's Safety Management System (SMS).
o Ensure all staff follow procedures for handling cash, keys, stock, and premises security. Report issues immediately.
o Ensure cash registers are stocked with floats, display current pricing, and staff are trained in proper operation and cash handling.
o Act as a first point of contact for customer queries and complaints, providing professional and timely responses.
o Lead team huddles and monthly documented meetings with clear communication and feedback mechanisms.
o Supervise service area preparation and clean-down before and after operating hours.
o Monitor pricing displays and identify opportunities for sales growth and cost savings.
o Identify training needs, deliver or coordinate training, and maintain accurate records. Report HR issues promptly.
o Ensure full compliance with the Health and Safety at Work Act, Food Safety Act, COSHH, and company policies.
o Maintain accurate staff time and attendance records.
o Adhere to and enforce Sodexo's Quality Management Procedures.
o Commit to personal development and support the development of others in the team.
o Report any damages or safety concerns through the Help Desk/Oshens system.
o Carry out any reasonable tasks requested by the Catering Manager or Deputy.
* Key Performance Indicators (KPIs)
o High standards of cleanliness, hygiene, and team presentation consistently maintained.
o Effective communication within the team and with clients.
o Compliance with all relevant health and safety and food safety regulations.
o Positive staff engagement and support for company initiatives such as IIP.
o Demonstration of Sodexo's values as a brand ambassador.
* Skills, Knowledge and Experience
Essential:
o Strong numerical and communication skills, both verbal and written.
o Knowledge of health & safety and food safety procedures.
o Ability to work independently and collaboratively as part of a team.
o Strong attention to detail and commitment to high standards.
* Desirable:
o IOSH and CIEH qualifications or equivalent.
o Previous experience in a hospitality or catering supervisory role.
* Additional Information
o Flexibility in working hours, including evenings and weekends, may be required.
o A proactive, professional, and service-oriented approach is essential.
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