MIES Facilities Management is seeking a proactive and detail-oriented Customer Experience Support Coordinator to join our expanding team. This role is central to ensuring our customers receive a first-class experience while supporting the smooth management of PPM contracts and internal processes.
If you enjoy working in a fast-paced environment, are highly organised, and want to contribute to a growing Facilities Management company, this is the perfect opportunity for you.
Location and Employment
Location: Office based - Calverton, Nottingham
Employment Type: Full Time
Key Responsibilities
* Ensure the customer experience is consistently positive.
* Review and manage all PPM contacts.
* Prepare and issue PPM renewals accurately within agreed SLA's.
* Enter contracts and customer details into the system accurately.
* Create and issue customer-facing documents, including PPM schedules.
* Set up, attend, and occasionally host customer meetings.
* Review business processes and suggest improvements.
* Obtain costings from partners.
* Liaise with customers at all levels.
* Build strong working relationships across MIES departments.
* Respond to general queries from customers and internal teams.
What We're Looking For
* Strong attention to detail and commitment to high-quality work.
* Excellent team player with a collaborative approach.
* Positive, proactive "can-do" attitude.
* Ability to work under pressure and meet tight deadlines.
* Skilled in multitasking and prioritizing workload efficiently.
* Confident communicator across verbal, written and digital channels.
Desirable Experience
* Previous experience in customer support, contract management or administrative roles.
* Experience within Facilities Management or a service‑based industry – not essential.
* Familiarity with office systems or contract management software.
* Experience within Facilities Management is beneficial but not essential.
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