Job title: Administrator
Location: Edinburgh
Salary: £23,692.30
Hours: Full time hours – 37.5per week
Monday to Friday – 9am to 5pm (6 Month Contract)
People are at the very heart of Prestige Nursing & Care, and we want to make life better for them. Prestige Nursing & Care has provided home care for more than 80 years. Our aim is to lead the care industry by providing high quality, personalised and specialist home care services to our clients and our communities.
The role of Administrator is to promote Prestige Nursing & Care, ensuring full compliance with quality, regulatory and legislative standards. The role requires a proactive response to building key internal and external relationships. An eye for detail is essential as is knowledge of current social care sector conditions and trends.
We are looking for a dynamic Administrator with excellent organisational skills that is matched to a flexible, enthusiastic, and can-do attitude to join our established Edinburgh branch.
You will be assisting and supporting your Branch Manager in ensuring that key business and compliance targets are met.
As a leading strategic focus is around sustainable growth, this is an exciting role with plenty of scope to contribute to the success of the business.
We offer a supportive working environment with lots of potential for learning and development and a friendly, agile, and flexible working culture.
ROLE PURPOSE
The role of Administrator is always to promote Prestige Nursing & Care as well as ensuring that the utilisation of nursing and care resources is both maximised and aligned with client requirements within defined quality, compliance, and safety standards.
The success of this role will be measured by:
* Branch hours and sales enquiry recording
* Branch client and care worker compliance
* Forming strong relationships with the Frontline Colleagues
* Build relationships with multi-disciplinary working partners
* Business KPI’s met
MAIN RESPONSIBILITIES
* Taking calls for new enquiries, assessing their needs and hours required and passing this over to care planners.
* Reporting and documentation of block contracted hours use for local authority.
* Hospital admission enquiries and dealing with hospital discharges.
* Diary Management of coordinators, field care team and branch manager ensuring meetings, reviews, assessments, organising absence review meetings supervisions, and training are on the relevant calendars
* Ordering of PPE and Office supply for the branch
* Undertake archiving following the established process and ensure it is collected in a timely manner
* Take phone messages – allocate task via email to the relevant person
* Complete initial log of IMS, ensure this is then allocated to branch manager to complete.
* Involvement in any ongoing investigations and completing investigation reports.
* Complete quality assurance and monitoring calls.
* Monitor IRIS compliance and allocate tasks to individuals who need to undertake actions, upload any supporting documentation required
* Book training on to the system when requested and liaise with coordinators to ensure carers availability to attend
* Work alongside FCS/FCM to ensure paperwork required is audited monthly
* Live monitoring of visits and ensuring any alerts are cleared giving an appropriate reason
* Undertake noncomplex audits, upload to teams and file highlighting any actions required and allocate the task to the appropriate colleague
* Build a sound knowledge of the branch’s clients and packages and care staff
* Effective time management
* Ensure all communication is followed up with an email
* Any other task deemed appropriate by Branch Manager
* Provide excellent customer service levels to internal and external users of the business.
* Ability to liaise with a variety of healthcare professionals, social workers, and case managers.
GENERAL RESPONSIBILITIES
* Support with the day-to-day responsibilities of the team when required
* Be a champion for internal customer service
* Do any other reasonable things your manager needs you to do
In line with CQC & Care Inspectorate regulations, we require and will undertake enhanced DBS/PVG, right to work, reference and employment history checks in line with Government guidelines for this role and safer recruitment best practice. You may be asked to provide your employment details through HMRC.
Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.
As a private provider of home care in the UK, Prestige Nursing & Care is not affiliated to the NHS, as such we are unable to sponsor or take over sponsorship of any employment visa at this time.
All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.
We reserve the right to close this position early.
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