Assistant Centre Manager - Northampton, Northamptonshire Role Overview: We are looking for an enthusiastic and experienced Assistant Centre Manager to oversee the daily operations at The Pinnacle Bouldering Centre and Clip n Climb Northampton. This role combines managing staff, conducting 1-2-1s, leading team development, and taking on Duty Manager shifts. The ideal candidate will have strong leadership skills, a passion for customer service, and experience in overseeing operational procedures within a leisure or climbing facility. You will ensure everything runs smoothly during your shifts, manage a team of diverse staff, and ensure the best customer experience for all visitors. Key Responsibilities: Staff Management and Development: Lead, motivate, and manage a team of climbing instructors, reception staff, café assistants, and other team members. Conduct regular 1-2-1s with staff to provide feedback, set goals, and support their development. Organize and lead pre-shift briefings to ensure staff are informed and ready for their duties. Oversee staff scheduling and ensure adequate coverages for all areas of operation, including climbing activities, food and beverage services, and reception. Provide training and guidance on operational procedures, customer service, health and safety protocols, and climbing equipment usage. Operational Management: Open and close the centre, ensuring it is clean, safe, and welcoming for customers. Supervise the daily operations of the centre, including climbing sessions, group bookings, events, and food and beverage services. Oversee booking systems, customer check-ins, and provide a smooth experience for all visitors. Ensure all operational areas meet cleanliness, safety, and quality standards. Resolve operational challenges promptly and efficiently, ensuring that any issues are addressed without affecting customer experience. Customer Service: Act as the primary point of contact for customer inquiries, concerns, and feedback, ensuring prompt and professional resolution. Ensure that all customers have an outstanding experience, from booking to participating in activities and using food and beverage services. Handle any complaints or issues raised by customers to ensure a high level of satisfaction. Health and Safety: Ensure compliance with health, safety, and sanitation regulations across all areas of the centre. Lead and ensure staff are trained in emergency procedures and first aid protocols. Event and Session Management: Manage and oversee special events, group bookings, birthday parties, and climbing sessions to ensure smooth execution. Promote additional services such as courses, memberships, and special offers to customers. Administrative and Financial Management: Assist with stock control, ordering, and monitoring budgets for food and beverage operations. Provide administrative support to the Centre Manager, ensuring operational reports, schedules, and staff performance reviews are up to date. What We’re Looking For: Required: Previous experience in a management or supervisory role within the leisure, hospitality, or climbing industry. Proven experience in managing staff and conducting 1-2-1 performance reviews. Strong customer service, communication, and leadership skills. A hands-on approach to operations, with the ability to problem-solve and make quick decisions. Knowledge of health and safety regulations in a leisure setting. Ability to foster a positive, collaborative work environment. Desirable: Experience in climbing instruction (CWI/CWDI/RCI preferred). First Aid, CPR, and Health & Safety certifications. Social media experience for promoting the centre’s services. A passion for climbing and adventure sports. What We Offer: Competitive salary and career growth opportunities in a growing business. Full training and ongoing development. Free climbing access and exclusive discounts on gear. Work Location: In person, Northampton Expected Hours: 40 hours per week (day shifts, weekends, holidays)