Salary: Approx £36,573 - £41,538 including shift and weekend working allowances (NYP Scale 4-5.2)
£27,204 - £30, % shift and 46.44 hours weekend working allowance
Location: Force Control Room, Fulford Road, York
Contract: Permanent | Full time
Shift Pattern: Rotating shifts 2 days, 2 nights, 4 days off (7am-7pm days, 7pm-7am nights)
Expected Course Date: 14 September 2026
Review the role profile here
Are you ready for a role where anything can happen?
Join us in the Force Control Room - the beating heart of North Yorkshire Police.
Every 999 call starts with you. Every decision you make shapes our frontline response. Every shift brings something new, unexpected, challenging, meaningful… and sometimes even unforgettable.
If you're looking for a career where you genuinely change lives, support people at their most vulnerable, and never have the same day twice - this is it.
We are recruiting for multiple vacancies throughout 2026 and into 2027, so now is the perfect time to join us.
What You'll Do:
* Be the first point of contact for emergency 999 and non-emergency calls, providing professional and customer-focused support.
* Assess, prioritise, and triage calls based on urgency and available resources.
* Work with colleagues across North Yorkshire to coordinate police responses efficiently.
* Create accurate records of reported incidents in real-time, supporting effective deployment of officers.
* Facilitate communication with callers who speak little or no English, ensuring accessibility for all communities.
* Use police systems to record information related to crimes, domestic violence, road traffic collisions, and missing persons.
* Conduct Police National Computer enquiries, such as vehicle and name checks, to assist officers.
* Handle online reporting and provide guidance to members of the public.
Why Join Us?
Working in the Force Control Room is fast‑paced, team‑focused and incredibly rewarding. You'll be part of a close, supportive team who play a vital role in keeping our communities safe.
We offer:
* A meaningful career where your decisions truly matter
* A supportive, inclusive workplace committed to wellbeing and development
* A comprehensive benefits package, including:
* Local Government Pension Scheme
* Salary sacrifice car scheme
* Generous annual leave (24 days, rising to 30)
* Blue Light Discounts
* Health cash plan
* Inclusion & diversity networks
* Cycle to Work scheme
* CSSC membership
Is This Role for You?
Consider whether you can:
* Stay calm and focused under pressure
* Make quick, confident decisions
* Communicate clearly, compassionately and professionally
* Use IT systems while multitasking
If so, we'd love to hear from you.
No previous experience is required. We provide full, structured training; you bring the resilience, commitment and desire to help others.
Training & Start Dates
You will complete 10 weeks of full‑time training (annual leave cannot be taken during this period).
Start date: 14 September 2026
Join our Online Familiarisation Event
Want to know what it's really like inside the Force Control Room?
Meet the team, hear real stories and ask questions.
Monday 2 March – 12pm (30 minutes)
An online session open to all applicants – register here
Key Requirements:
* Strong communication and customer service skills
* Excellent IT and typing ability
* Ability to apply risk assessments (THRIVE+) after training
* Emotional resilience and professionalism
* Willingness to work a 24/7 12‑hour rotating shift pattern
To be considered, you must also:
* Have the right to work in the UK
* (Internal applicants) Have successfully completed your probation period
* Meet vetting residency requirements:
* RV Level Vetting – minimum 3 years UK residency
Your Application
North Yorkshire Police is an equal opportunity employer. We are committed to creating an inclusive and supportive working environment. If you require any reasonable adjustments during the recruitment process or within your role, please declare this within your online application. A member of our team will contact you prior to your interview to ensure appropriate support is in place.
Safer Recruitment
North Yorkshire Police is committed to safeguarding and promoting the welfare of children and vulnerable adults. Safeguarding is a core part of our recruitment process, and we expect all applicants to share this commitment. All successful candidates will undergo a thorough recruitment process and must obtain satisfactory pre-employment clearances before commencing employment, including satisfactory Vetting or DBS checks, references, and a medical assessment, including absence history. Adherence to our safeguarding policies and procedures is essential.
Ready to Apply?
As part of our selection process, we'll assess your skills and experience against the requirements of the role. Please include clear, specific examples from your own experience in your application. We assess evidence directly against the essential criteria, and applications without this will not be shortlisted.
We encourage you to tailor your responses to the job advert and role profile.
Interviews are scheduled to take place: 23 – 25 March and 7 – 10 April 2026
We look forward to receiving your application