To help coordinate the patients journey through primary and secondary care. Co-ordinate and prepare PPG meetings and agendas and attending meetings as a practice representative Manage incoming correspondence coding and updating the record as appropriate Manage paper notes coming in and leaving the surgery Summarising incoming medical records Process requests for private medical reports and subject access requests Sending patient referrals and dealing with associated enquiries Process registrations for new, temporary and immediately necessary patients Deal with administrative queries and requests from patients Conduct health and safety checks such as legionnaires testing, fire alarm tests and health and safety walk rounds Ensure notice boards are accurate and up to date Maintain and improve the practice website, including updating text, images, and ensuring technical functionality. Create engaging and informative social media content Create and promote our quarterly practice newsletter Assist in the delivery of QOF, IIF and other enhanced services the surgery are to offer Deal effectively with incoming patient calls and queries, seeking advice when necessary Opening and closing procedures for the building ensuring doors, windows and alarms are secure Ensure that all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely Monitor requests made via AccuRx Signposting to relevant services or healthcare providers Make/cancel/rearrange appointments via the clinical system Arrange interpreters as necessary Processing prescription requests Deal with administrative queries and requests from patients Support and assist clinicians and management as required Taking delivery of goods according to practice policy Ensure up to date patient information is recorded Give test results where appropriate Opening and closing procedures for the building ensuring doors, windows and alarms are secure Support in the training of new reception staff Providing cover for staff leave as necessary Maintain a clean and organised environment