Employer Utility Collections Ltd
Poulton-Le-Fylde, FY6 8JX (Office Based)
£25k to £27K
Permanent
Hours Full Time
35.25 hours
Monday to Thursday (08:45 to 16:45)
Friday (08:45 to 16:00)
Role Summary
Utility Collections are ambitious, vibrant and rapidly growing debt recovery agency within the energy industry. We are looking for a Support Administrator based in Fylde Coast area to work within
the Quality & Assurance department of our operations.
In addition to developing close working relationships with both our staff and our Energy Supplier Clients the primary purpose of the role is to deliver excellent administrative support in relation to the full of range of services we provide.
Duties will include:
Liaise with courts, enforcement officers, and other third parties to coordinate the issue and execution of warrants.
To provide general administrative support ensuring that accurate account records are maintained in accordance with service requirements.
Acting as a contact point for third parties.
Collating & distributing varying paperwork in relation to the booking of Court & Warrant applications.
Scheduling of third-party suppliers including Meter Operator Engineers, Lock Smiths, Shutter Engineers, Dog Handlers etc.
Coordinating the diaries of field-based Warrant Officers.
To undertake any other duties as requested relating to the team’s area of responsibility.
Achieving both Management and Client led KPI’s.
Handle confidential and sensitive information in line with data protection and organisational policies.
Skills and Experience
Exceptional admin skills
Organised and able to follow processes to deliver a high and consistent service
Good work ethic with the ability to work within defined timescales
Ability to deliver accurate, factual information
Well-presented and approachable
Good communication & telephony skills
Motivated to plan and efficiently manage own workload
Proficient in Microsoft Office, and able to adapt to custom built CRM
Desire to truly enjoy where you work and what you do
Experience within debt resolution and collections environment
Experience within utility industry