IBMG Independent Builders Merchants Group (IBMG) is one of the UK’s leading building materials merchant groups, bringing together a strong network of well-established local merchant brands. With branches across the South of England and beyond, IBMG supplies building materials, timber, plumbing & heating, roofing and specialist products to trade professionals and customers. IBMG combines the local knowledge and customer focus of independent merchants with the scale, support and buying power of a national group. Each brand retains its identity, while benefiting from shared systems, investment and long-term growth strategy. The group is committed to developing its people, supporting local communities, and building a sustainable future for the construction supply industry. IBMG offers a dynamic working environment with opportunities to grow, learn and build a long-term career. We’re looking for a reliable Business Improvement Manager to join our Barnstaple Branch BSC - Barnstaple. This is a key role in ensuring our branch continues to deliver excellent service to both trade and retail customers. The Role We’re looking for a Business Improvement Manager to help transform how our branches operate across the Group. This is a hands-on role where you’ll improve systems, processes, and ways of working—helping Branch Managers and their teams operate more efficiently so they can focus on sales growth and excellent customer service. You’ll work across branches to drive consistency, improve stock accuracy, strengthen operational controls, and support key business improvement initiatives. Acting as the link between branches and central teams, you’ll play a key role in improving performance, efficiency, and profitability. Responsibilities and Duties • Support branches with stock, sales, and cash processes • Carry out branch visits and operational Health Checks • Identify improvements and provide hands-on support • Coach and develop Branch Managers and teams • Drive consistency in processes and ways of working • Support business change, system improvements, and ERP projects Requirements • Experience in branch, retail, or multi-site operations • Strong understanding of business processes and controls • Confident communicator with strong influencing skills • Analytical and detail-focused, using data to drive improvement • Comfortable with systems (Kerridge / Power BI desirable) • Proactive, adaptable, and willing to travel Why Join Us? A high-impact role where you’ll directly shape how our branches operate, helping build a more efficient, consistent, and customer-focused business. The Rewards What we Offer At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits: Competitive salary Pension scheme and paid holidays Supportive team and positive work environment Career development and training Staff discount on building materials Employee assistance program Perks Membership (Discounts available in a variety of retailers) Branded Uniform If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at IBMG Group apply now for the Business Improvement Manager position. Join us in our mission to deliver excellence in the Builders Merchant Sector.