Job Title: Service Operations Manager
Mission:
The purpose of this role is to lead the Digital Energy Service Regional organisation in the execution of support contracts and non-contract field quote activity. Fully accountable for the financial performance of the Digital Energy regional Service business as well as delivering excellent customer satisfaction in line with our Quality standards & process.
The Operations Manager will be an active member of the Services Management team, driving best practices, margin improvement initiatives, migration to digital connected services, transition of legacy installed base, customer development, and upskilling our Services workforce.
Key responsibilities:
1. Ensure the Service team operates at the highest standards of Health and Safety.
2. Drive services business growth and profitability. Convert orders into revenue to meet financial forecasts, maximize scope variations, and profitability. Customer focus to reignite contracts with lost and dormant accounts.
3. Deliver service excellence to our end-user base and throughout the contractual chain (FM's, contractors, consultants, etc.)
4. Ensure compliance with our quality process and drive continuous improvements.
5. Manage resource efficiency to maximize utilization.
6. Embed efficiency and best practices in the Service delivery process and culture to raise competitiveness and profitability.
7. In conjunction with support teams, drive the contract base owned to digital/connected service plans, ensuring promotion of change initiatives and the drive of service-led transitions of the legacy installed base.
8. Ensure cash collection and achievement of targets in collaboration with the debt management team.
9. Lead, coach and motivate the team of service engineers to ensure talent retention and continuous professional development. Ensure the team is always engaged and lead OneVoice action plans.
10. Manage the Installed Base Customer interaction plan for the region.
Education
1. HND/HNC, degree in engineering discipline or equivalent professional experience
What we offer you:
Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.
Apply now:
Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.
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