Job Title: Telephone Administrator / Customer Service Assistant
Location: Newhaven, East Sussex (Office Based)
Salary: £22,000 – £26,000 (Pro Rata, depending on experience)
Job Type: Part-Time / Full-Time
About the Company
STAAC Design & Build and Sussex Structural Engineers are growing companies specialising in residential design, engineering, and construction across Sussex, Surrey, and London.
We are known for our efficient, professional, and client-focused approach, combining multiple services under one roof.
The Role
We are looking for a Telephone Administrator / Customer Service Assistant to join our Newhaven office.
You will be the first point of contact for new enquiries, playing a key role in converting leads into booked consultations, while also supporting the team with general administration.
This is an ideal role for someone who is organised, confident on the phone, and enjoys speaking with people.
Key Responsibilities
* Answering incoming calls and handling customer enquiries
* Qualifying leads and booking appointments (calls/site visits)
* Responding to emails and managing general correspondence
* Updating CRM systems and maintaining accurate records
* Following up with enquiries and warm leads
* Supporting the team with day-to-day administrative tasks
Requirements
* Excellent telephone manner and communication skills
* Strong organisational skills and attention to detail
* Confident using email, Microsoft Office, and basic systems
* Positive, proactive attitude
* Ability to multitask in a fast-paced environment
Desirable (Not Essential)
* Previous experience in administration, customer service, or sales
* Experience in construction, property, or design sectors
What We Offer
* Stable role within a growing company
* Friendly and supportive office environment
* Opportunity to develop into a sales or operations role
* Training provided
Working Hours
Flexible – Part-time or full-time considered (office-based role)
Apply Now
If you are confident on the phone, organised, and looking to grow within a dynamic company, we would love to hear from you