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Job Description
In this role, you take full ownership of customer delivery— from defining the delivery approach through completion and handover. You proactively manage risks, changes, and contractual obligations while ensuring accurate financial forecasting and data quality. By strengthening customer relationships and aligning internal teams, you secure project profitability, enable continuous improvement, and identify upsell and renewal opportunities.
Responsibilities
* Lead end-to-end delivery of customer programmes/projects, ensuring full alignment with Nokia MoO and PM@Nokia.
* Own project planning, execution, monitoring, and updates across cost, scope, schedule, and quality.
* Manage project financials and ensure delivery meets budget, scope, and profitability targets.
* Serve as primary customer interface for all delivery-related activities, driving satisfaction and resolving issues.
* Coordinate handovers between Sales, Delivery, and Care, ensuring smooth transitions.
* Execute contract management processes and ensure all contractual obligations are met.
* Drive effective communication with all stakeholders through structured communication plans.
* Monitor and report KPIs, maintain accurate data in project tools, and drive continuous quality improvement.
* Manage risks and opportunities throughout the project lifecycle.
* Lead and motivate the project team, fostering collaboration and accountability.
* Support pre‑sales and identify opportunities to expand or renew customer business.
* Complete project closure activities, ensuring lessons learned and contractual wrap‑up.
Qualifications
* Proven experience managing medium‑large, complex customer projects or programmes.
* Strong command of project management frameworks (PM@Nokia, PMI, Prince2) and CSSQ control.
* Solid financial management skills: budgeting, forecasting, profitability tracking.
* Strong customer‑facing skills with the ability to manage expectations, complaints, and escalations.
* Ability to lead cross‑functional teams and coordinate across multiple business groups.
* Strong risk, change, and contract management skills.
* Excellent communication and stakeholder engagement abilities.
* Comfortable customising operational processes (supply chain, logistics, network operations) to meet project needs.
* Skilled in data accuracy, KPI tracking, and maintaining high‑quality project documentation.
* Commercial awareness with the ability to support pre‑sales and identify new business opportunities.
About Us
About Nokia
Join us in creating the technology that helps the world act together.
We are a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world’s people, machines and devices in sync to create a more sustainable, productive and accessible future.
Learn more about life at Nokia.
About the Business Group
Join Mobile Networks (MN) and help us become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non‑CSP entities in sectors like utilities, transportation, public services, and defense. Your work will contribute to delivering unbeatable customer experiences in wireless connectivity.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
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