The Assistant Manager at Evans Cycles supports the Store Manager in day‑to‑day operations, focusing on leadership, customer service, sales, and management responsibilities.
Responsibilities
* Assist the Store Manager in leading and motivating the store team to achieve sales targets and provide exceptional customer service.
* Set a high standard for customer service and ensure that the team delivers a positive and knowledgeable experience to customers.
* Help drive sales by working with the team to meet or exceed sales goals. Ensure that products are displayed attractively and in an organized manner.
* Assist in the training and development of store staff, including product knowledge, sales techniques, and customer service skills.
* Help manage store inventory, including stock levels, restocking, and inventory accuracy. Assist in regular stocktakes.
* Oversee cash handling procedures, including cash register operations and reconciliations.
* Gather and relay customer feedback to the Store Manager and provide input on ways to improve the customer experience.
* Assist in opening and closing the store, ensuring security procedures are followed.
* Promote and maintain a safe and compliant store environment, adhering to all company policies and procedures.
* Complete various administrative tasks, such as scheduling, payroll, and reports, as directed by the Store Manager.
Benefits
* Commission‑led bonuses across a wide range of products
* Monthly group rewards and recognition
* Join the Fearless1000 Incentive Scheme
* Access to a wide range of Development Courses with National Qualifications
* 40% in‑store uniform discount
* Discounted gym membership
* Group‑wide 20% discount across all fascia
* Ride‑to‑work scheme (eligibility subject to terms and conditions)
Requirements
* Previous retail management experience, preferably in the cycling or sporting goods industry
* Strong leadership and team management skills
* Excellent customer service and communication skills
* Sales‑oriented with a track record of meeting or exceeding sales targets
* Knowledge and passion for cycling and cycling products
* Ability to work in a fast‑paced retail environment
* Strong organisational and problem‑solving skills
* Proficiency in basic computer applications
* Flexibility to work weekends and evenings as required by the store's operating hours
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