9 months contract with a Local Authority
Job Summary:
• This is a front-line opportunity for an experienced Rent Arrears Recovery & Enforcement Officer to manage housing income and enforcement activities, ensuring rent collection targets are achieved and arrears are effectively managed.
• The role sits within a Financial Inclusion and Housing Income team and involves direct engagement with tenants, legal processes, and partnership working to support vulnerable residents and maximise income.
• The successful candidate will handle a complex caseload with minimal supervision and play a critical role in safeguarding tenancies while ensuring robust income recovery in line with legal and organisational standards.
Key Duties/Accountabilities (Sample):
• Manage rent accounts for an allocated patch and support overall team rent collection performance.
• Monitor and recover housing rent and temporary accommodation arrears in line with best practice and organisational procedures.
• Issue possession notices, prepare legal documentation, and represent the organisation in court for enforcement proceedings.
• Conduct tenant interviews both in the office and at home (occasionally out of hours).
• Provide income maximisation and debt advice, working with vulnerable and at-risk tenants.
• Liaise with internal departments and external agencies including legal services, Citizens Advice, and adult social care to support tenants and promote tenancy sustainment.
• Draft clear, accurate reports and correspondence relating to rent arrears recovery.
• Organise and attend evictions where required.
• Maintain accurate data on arrears management systems and contribute to service performance improvements.
• Support the updating and development of policies, procedures, and team practices.
Skills/Experience:
• Previous experience in housing rent recovery and enforcement is essential.
• Knowledge of legal processes related to tenancy enforcement, including preparation and presentation of court cases.
• Strong experience in delivering services in a customer-facing role, including handling sensitive and complex arrears cases.
• Ability to work with vulnerable residents and to provide debt advice and income maximisation support.
• Proven ability to work independently and manage a busy caseload while meeting performance targets.
• Skilled in using housing management systems and Microsoft Office or equivalent, with a willingness to learn new technologies.
• Excellent written and verbal communication skills, including the ability to write formal letters and prepare reports.
• Capable of working collaboratively across departments and with external agencies.
Additional Information:
• The closing date: 15/10/2025 @15:00.
• This is a full-time role (36 hours/week), with standard office hours (09:00 – 17:00).