About The Role
Full Time Customer Sales Consultant
Based at our Head Office in Bagshot, Surrey, £26,512 per annum, plus bonus and benefits (OTE £29,163), 37.5 hours per week including weekdays and weekends (1 in 4) Some evening work is required so candidates will need to be flexible to work between 8am-8pm. (Hybrid working available)
As a Customer Sales Consultant, you'll provide exceptional service and offer a consultative sales approach to meet our customer’s needs. Whether you’re answering inbound calls or effectively communicating via live chat, you’re an essential support to the store teams. Through shared ambition, this dynamic team work together to achieve their targets.
What you will be doing:
Enthusiasm and drive to meet your targets
Liaising with customer via inbound calls and live chat
Communicate effectively and build relationships with customers
Effectively question customers to establish their needs, demonstrating empathy and providing solutions to support them
Confident in closing a sales opportunity
Communicate effectively and build relationships with customers
Self-motivated and a good team playerIf you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles we may have.
What we give back to you:
Quarterly bonuses averaging 8-10% a year of salary
28 days holidays (that includes taking bank holidays into account)
Plus an additional day off for your birthday and £50 of incentive vouchers
Great pension and sharesave schemes
Travel benefits – cycle to work scheme and free onsite parking
Health benefits – access to employee assistance programme and gym discounts
Family-friendly policies such as extended maternity pay, shared parental leave and adoption leave
Department incentives and social events
Nurturing career support such as comprehensive induction training, development programmes, on-line resources, apprenticeships, workshops and day off for volunteering
About The Organisation
At Big Yellow, our employees are the backbone of our business. When customers contact our Customer Sales Support Centre, their journey begins with you. That’s why it’s essential to bring warmth, enthusiasm, and a welcoming attitude to every call, guiding customers through the buying process with confidence. This isn’t your typical call centre role—we’re a small, close-knit team based at our head office. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel. Our success comes from great people delivering outstanding customer experiences, encouraged by a culture of collaboration and recognition. With comprehensive training from day one, you'll be fully supported as you grow in your career.
At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Find out more about life at Big Yellow