The Park Centre for Breast Care is recruiting a Deputy Patient Access Manager to assist in delivering a high quality, effective and flexible administrative service. This role is a key part of the Breast Surgery Team and will support the Patient Access Service Manager in working towards the achievement of Patient Access and Cancer Treatment targets for the service.
The post-holder will be responsible for the day to day delivery of an efficient and structured out-patients service in a very busy cancer unit, actively monitoring the flow of patients into clinics within set timescales and flexibly dealing with peaks in activity to meet demand. The post-holder will also have direct line management of the Patient Access Clerks, managing workloads, performing annual appraisals and proactively dealing with HR issues in line with Trust Policy.
The successful post-holder will need to have extensive experience in booking procedures, and a broad understanding of cancer targets and the 18 week referral to treatment pathway. A proven track record of change management and experience in line managing a team are also essential.
You should be able to work well under pressure in challenging conditions with good attention to detail and effective organisational skills. You will also be experienced in managing your own workload, multi-tasking, adhering to tight timescales and working autonomously to deal with the changing capacity and demand needs of the service.
Main Duties include: Managing the patient’s pathway from triage, first outpatient appointment, through diagnostics, treatment planning and treatment, highlighting potential delays in the pathways to Patient Access Service Manager, so they can escalate to Directorate Management, ensuring that all patients on a cancer pathway receive timely care and treatment. Also reviewing and proactively managing the routine patient workload.
Responsible for the review of the outpatient waiting lists and the continuous monitoring of patient pathways, both patients on the Cancer Pathway or routine 18 week pathways. This includes identifying blockages, bottlenecks in service delivery, a worsening treatment position and risk to patients from inadequate timescales to clinic availability.
Ensuring adherence to Trust policies and procedures, in particular the Patient Access Policy. To recommend systems and processes which improve compliance to the policy.
To oversee and line manage the Patient Access Staff working in the Breast Cancer Booking Hub. Liaising with the team leaders and booking appointments clerks to ensure adherence to Cancer Targets and the Patient Access Policy, ensuring all cancellations, DNA’s and patients affected by clinic changes are rebooked in an appropriate timely manner. Mobilise additional clinical capacity as required on behalf of the Directorate manager.
Responsible for the day-to-day line management of administrative staff in line with Trust policies and procedures.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate information pack - University Hospitals Sussex NHS Foundation Trust
For further details / informal visits contact: Name: Stephanie Lawes Job title: Patient Access Manager Email address: stephanie.lawes@nhs.net Telephone number: 01273 664773
To arrange an informal visit to the Unit or for further information regarding the post please contact Stephanie Lawes, Patient Access Service Manager at stephanie.lawes@nhs.net or Jacqueline West at jacquelinewest@nhs.net
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