Overview
Solihull Metropolitan Borough Council is seeking a part-time Customer Service Advisor to join the Connect Customer Contact Service, based in Chelmsley Wood. You will be the first point of contact for residents accessing Adult Social Care services, providing a positive and professional experience across phone and other access channels.
What you’ll be doing
* Handling a wide range of enquiries with empathy, efficiency, and professionalism
* Supporting customers in accessing services and using digital tools
* Creating accurate records using multiple systems
* Working collaboratively with colleagues to deliver excellent service
* Contributing to a positive and inclusive team culture
Requirements / What we’re looking for
* Customer-focused, with excellent communication skills and a collaborative approach
* Experienced in delivering high-quality customer service, ideally in a fast-paced environment
* Digitally confident, able to use systems and databases while engaging with customers
* Organised and methodical, with strong attention to detail
* Adaptable and resilient, able to work effectively in a process-driven, target-led environment
Benefits
* A competitive salary
* Training, development, and career progression opportunities
* Flexible working options. Home working may be an option in the longer term
* Generous annual leave plus the option to buy up to 10 extra days
* Access to our Employee Assistance Programme – 24-hour independent, free and confidential advice and support
* Family and carer-friendly policies
* Access to the Local Government Pension Scheme
* Exclusive employee benefits: staff discounts, subsidised travel passes, Cycle 2 Work Scheme
Additional information
Closing date: 2 October 2025. Shortlisted candidates will be invited to interview on 7th or 8th October 2025. Please note we do not accept CVs for this role. The Fluency Duty is required as outlined in the Code of Practice on English language requirements for public sector workers. This post requires BPSS/Basic Disclosure and Barring check. Solihull Council has a responsibility for safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment. For questions regarding this post, contact Samantha Purchase, Team Manager, on 0121 704 8695 or sampurchase@solihull.gov.uk, or Frances Palmer, Duty Manager on 0121 704 8660 or fpalmer@solihull.gov.uk.
#J-18808-Ljbffr