Technical Network AnalystStoke (2-3 days a week in the office)35-45kTo ensure the continuity of services by providing the support, guidance and technical expertise necessary to resolve 2nd & 3rd line tickets and the deployment of robust, flexible technical solutions in accordance with solution designs.Technical Analyst – Endpoint To act as the “product owner” for the Office 365, other Desktop Applications & Windows deployments. Liaise with relevant 3rd parties and develop \ enhance tools, solutions and processes in line with best practiseTechnical Analyst – InfrastructureTo act as the “product owner” for the Cloud Technology environments, liaise with relevant 3rd parties and develop \ enhance tools, solutions, and processes in line with best practiseTechnical Analyst – NetworkTo act as the “product owner” For On premise and Cloud network environments, liaise with relevant 3rd parties and develop \ enhance tools, solutions, and processes in line with best practiceGeneralTo respond to all incidents in a timely fashion operating within service level agreements, ensuring adherence to all Service Management processesTo ensure that all end user incidents are clearly logged in the incident reporting tool, capturing resolution details as appropriateTo search documentation and previous requests for assistance on related incidents, looking for trends \ patterns to establish possible solutionsTo maintain confidentiality regarding the information being processed, stored or accessed, in line with security policiesTo aid the systems and test analysis process teams by undertaking testing activities as required on an occasional basisTo test innovative solutions and modifications utilising appropriate hardware and software environments, as required, ensuring that all testing is undertaken in line with agreed company processes and standardsTo ensure compliance with the company change management processes as requiredTo recommend process or working practice changes to the management team to help remove redundant or over-engineered processesTo maintain up to date knowledge base articles, and maintain application documentation (e.g. user guides) as requiredSpecific to this role - Technical Analyst – NetworkingDemonstrable experience of on prem and Azure network management and support.Extensive knowledge of DHCP and DNS.Design, implement and maintain the company's network infrastructure both On-Prem and CloudExcellent knowledge of development, design and operation of cloud network servicesMonitor the network using monitoring tool and take proactive measures to prevent network outages and performance issuesManage Wi-Fi in a large office environment and ensure that wireless network performance meets business requirementsExpert know-how in the area of Azure NetworkingExcellent understanding of end-to-end network connectivityDemonstrable experience with network security principles.Assist with advanced user, and systems administration tasks including Active Directory, Office 365, and Remote Desktop Services.To manage and apply software and security updates to server OS and applications.To help organise IT implementation and roll-out projects across the businessAct as a point of escalation for more complex tickets to assist in seeing these through to their resolutionTo act as a mentor to onboarding new staff, training them on, infrastructure, IT processes and certificate management.