The Works: unlocking imagination and making creativity accessible to everyone. As a Retail Store Manager, you lead your store to success by inspiring and developing your team, driving commercial performance, and ensuring every customer enjoys a welcoming, well‑run, and engaging shopping experience.
Key Responsibilities
* Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
* Lead by example as a brand ambassador representing The Works to inspire your team to follow.
* Take full ownership of store performance, using data and insights to drive results.
* Ensure high standards of visual merchandising, stock availability, and store presentation.
* Recruit, onboard, and train new team members, building a high performing, engaged team.
* Manage rotas, payroll, and operational tasks to ensure efficient day‑to‑day running.
* Maintain compliance with health & safety, cash handling, and loss prevention policies.
* Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
* Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.
* Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.
* Lead your team to reach their potential and steer your store to break records and get in the spotlight.
* Work collaboratively with support departments and peers.
* Speak up if something's not quite right, so we can work together to get it right or make it better.
* Support your team's well‑being and aspirations, cheering them on and having everyday conversations about performance and career aspirations.
Qualifications & Experience
* Proven experience in a retail management role.
* Strong leadership and people development skills.
* Commercially focused with a track record of delivering results.
* Excellent communication, planning, and organisational abilities.
* Confident using data to inform decisions and improve performance.
* Flexible, resilient, and able to adapt to changing priorities.
* Experience in a high‑volume or value retail environment.
* Familiarity with retail systems and reporting tools.
* Experience managing recruitment, training, and performance processes.
* Tech savvy with using back‑office systems, EPoS Tills, emails and video calls.
Benefits & Perks
* 25% Colleague Discount, plus exclusive Double Discount days.
* MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
* Family Friendly Leave – Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
* Holiday – 33 days, including bank holidays.
* Stream – Claim early access to 50% of your wages as you earn them.
* Can-Do Academy – Grow your skills and career with instant access to further training and development.
* Share Scheme – Own a piece of The Works!
* 24/7 support for you and your family – Through the Retail Trust’s Employee Assistance Programme.
* Healthcare Cash Plan – Support your everyday healthcare costs.
* Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
Our Purpose
To inspire reading, learning, creativity and play.
Values
We are Crafty – Smart with what we've got. We are Caring – Heart in every action. We are Can‑do – Energy that gets it done. We listen. We care.
Diversity and Inclusion
We are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non‑binary, or use another term).
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