Join our team as we unveil Sutton's inaugural Padel Tennis venue.
* Customer and Community Engagement:
* Ensure exceptional visitor satisfaction.
* Build and nurture strong relationships with both prospective and existing customers.
* Collaborate with local organizations to support S3's social impact initiatives.
* Address customer concerns and ensure a positive experience for all visitors.
* Team Collaboration:
* Work effectively with the venue team and head office.
* Contribute to the growth and development of the padel player community in Sutton.
* Partner with colleagues from other venues and organizations as needed.
* Operational Support:
* Assist in daily operations, upholding the highest standards of customer service.
* Conduct daily compliance checks and ensure adherence to policies and procedures.
* Help create and implement lesson plans and Sutton's session timetable.
* Provide feedback and guidance to monitor customer progress.
* Support the organization and execution of tournaments.
* Assist in the maintenance and upkeep of venue grounds, property, equipment, and facilities.
* Manage assigned administrative tasks efficiently.
* Ensure compliance with health and safety standards, implementing and monitoring safety protocols.
* Business Management and Development:
* Collaborate with the Venue Manager and Director of Operations to drive continuous improvements in venue offerings based on feedback, market trends, and stakeholder input.
* Actively promote sales and court occupancy.
* Help cultivate a vibrant and thriving padel community within the venue.
* Ensure that the venue and facilities are clean and well-organized.
* Assist in organizing and selling corporate and private events, while building connections with local schools and organizations.
* Support venue marketing efforts, including social media engagement, in collaboration with the marketing team to boost brand recognition and drive revenue.
* Contribute to the development of an operations manual for efficient venue management.
* Work with sponsors and partners to enhance the site.
* Coaching Responsibilities:
* Conduct sessions according to the established program timetable, ensuring classes start on time.
* Ensure effective and efficient session operations, including equipment setup and takedown.
* Maintain qualifications, licensing, and ongoing training requirements.
* Program and develop the venue coaching schedule.
* Oversee the training and development of club activators.
* Provide one-on-one coaching to customers.
* Organize and lead both group and individual coaching sessions.
Job Types: Full-time, Part-time
Pay: £35.00-£45.00 per hour
Expected hours: 5 – 12 per week
Work Location: In person
Reference ID: PADEL COACH