Planned works team: 40 hours worked 8am–5pm Monday – Friday
Please note, salaries are calculated based on skills, experience, and qualifications using a specific matrix. You will be required to complete a Skills confirmation document as part of the application process. If shortlisted, a member of the team will be in touch. Any qualifications listed as part of your application must be evidenced when requested.
Role Overview
As a Bathroom Fitter, you will be responsible for the delivery and completion of bathroom replacements within our customers’ homes and empty homes (voids). This multi-discipline role requires skills in carpentry, plumbing, plastering, tiling, decorating, and more, ensuring a high standard of installation and customer satisfaction. You will be a key part of our in-house maintenance team, delivering a service that understands and meets the needs of our customers.
As a valued member of the bpha In House Maintenance Service Team, you will be provided with uniform, tools, a company van (for business use only), and a fuel card.
Key Responsibilities
* Complete bathroom installations and associated tasks to a high standard and quality.
* Deliver excellent customer service, ensuring positive outcomes for residents.
* Adhere to all SHEQ (Safety, Health, Environment, and Quality) policies, procedures, and safe working practices.
* Maintain van stock and order materials responsibly.
* Communicate effectively with supervisors, colleagues, and customers.
* Attend training, toolbox talks, and appraisals as required.
* Ensure company property and equipment are well-maintained.
* Maximise first-time fix rates and productivity.
* Contribute to continuous improvement and team collaboration.
Key Performance Indicators (KPIs)
* Compliance with SHEQ standards and training requirements.
* High customer satisfaction scores and low complaint rates.
* First-time fix rate and productivity metrics.
* Quality of workmanship and post-inspection results.
* Efficient use of materials and van stock.
* Accurate and timely job reporting.
Person Specification
Essential:
* Strong commitment to customer service excellence.
* Organised, self-motivated, and able to manage time effectively.
* Good communication and problem-solving skills.
* High attention to detail and quality.
* Basic IT literacy for using handheld devices and job systems.
* Broad trade and construction experience, especially in bathroom fitting.
* Sound knowledge of health and safety practices.
* Experience working under time constraints.
* Full clean driving licence.
Desirable:
* Willingness to learn new construction skills and develop within the role.
* Experience working in occupied homes.
* Familiarity with NHF schedule of rates.
* Training in handling non-licensed asbestos.
* First Aid Training.
Qualifications:
* GCSEs or equivalent.
* NVQ Level 2 or higher in a construction trade, or C&G 6219-07 Multi-skills.
Our Values
* We take responsibility: always do what we say, when we say we will.
* We show empathy: respect every colleague and customer.
* We are better together: committed to shared goals and standards.
* We are ambitious: always learning and striving for excellence.
We reserve the right to close this recruitment if we receive a suitable number of applications. On this basis, we advise that applications are submitted as soon as possible.
INDMED