Accommodation Booking AdministratorWe\'re looking for a friendly, organised and proactive Accommodation Booking Administrator to deliver exceptional service at the heart of our Defence Academy operation. If you love helping people, thrive in a fast‑paced environment and enjoy being the go‑to problem solver, this is the role for you.What you'll be doingProviding a warm, professional welcome to all guestsManaging accommodation bookings with accuracy and careHandling calls and emails, ensuring every customer receives exceptional serviceKeeping systems updated, issuing keys, processing payments and ensuring smooth check‑ins/outsSupporting the daily operation, from producing guest lists to logging repairsWorking closely with colleagues across departments to keep everything running seamlesslyRole modelling the ESS Way and our Compass DNA values every dayWhat we're looking forA customer service superstar with a positive, can‑do attitudeConfident with Microsoft Office and able to pick up new systems quicklyHighly organised, able to prioritise and stay calm under pressureA great communicator who enjoys working as part of a teamSomeone who takes pride in doing a great job and delivering for our customersIt's a bonus if you have…Experience in reception, call‑centre or accommodation environmentsFamiliarity with military structuresA desire to grow and develop your career with usWe ensure you\'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Contributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury\'s, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesAbout UsPart of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250 UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.Job Reference: com/1103/78080003/52291056/SU DefenceCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!