This range is provided by ECS Resource Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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Role Profile
We are seeking a highly motivated and customer-oriented IT Support Engineer to join our growing IT team. In this role, you will be the first point of contact for our employees, providing prompt and effective technical support for a range of IT issues.
You will work closely with the IT Support Team Leader to ensure smooth and efficient operations within the IT department.
Responsibilities
* Provide first-line technical support to employees via phone, email, and in-person.
* Resolve desktop/laptop issues (software, hardware, peripherals).
* Address network connectivity problems (Wi-Fi, VPN, LAN).
* Assist with email and calendaring software issues.
* Manage printer and scanner issues.
* Perform basic software installation and configuration.
* Reset passwords and resolve account lockouts.
* Log and track all support requests in the ticketing system.
* Escalate complex issues to higher-level support personnel when necessary.
* Maintain accurate records of all support activities.
* Proactively identify and resolve recurring IT issues.
Assist with the deployment and maintenance of IT equipment.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology
Industries
* Technology, Information and Media
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Locations include Huntingdon, Bedford, Cambridge, Hemel Hempstead, Finedon, Hitchin, Houghton Regis, Milton Keynes, Luton, Molesworth, England, United Kingdom.
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