I am currently looking for a strong 2nd line IT technician/engineer/analyst to join a great MSP client of mine based in Chessington. They have a diverse portfolio of clients and need someone with great communication skills and positive attitude to assist with technical issues. They are big advocates of supporting and developing employees so a willingness to grow your skills is a must.
Key Responsibilities/Duties
Exceptional communication skills with a customer first mentality
Provide 1st and 2nd line support to multiple MSP clients via phone, email, remote tools, and onsite visits
Work within defined SLAs and ensure excellent customer satisfaction
Troubleshoot issues across Apple and Microsoft environments, Microsoft 365, business applications, and network environments
Configure and deploy laptops, desktops, mobile devices, and other hardware
Carry out onboarding and offboarding tasks, including device setup and account administration
Perform administration in Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune
Communicate clearly and professionally with clients, managing expectations effectively
Assist with IT projects such as migrations, system upgrades, and security improvements
Ideal Background
Previous experience in an MSP or fast-paced IT support environment (preferred)
Strong technical troubleshooting skills across Windows, Microsoft 365, and core SMB infrastructure
Familiarity with RMM and PSA tools
Networking knowledge (DNS, DHCP, VPN, VLANs, Wi-Fi)
Knowledge of backup systems
Knowledge of firewall and switch configurations
Side Notes
5 days on-site in Chessington (Free parking available)