Job description - Training Centre Manager
Pitman Training Reading
ABOUT THE OPPORTUNITY:
* Do you have a passion for helping others reach their potential while delivering exceptional service?
* Are you skilled at building strong networks across both the public and private sectors?
* Do you have a proven track record of successfully leading high-performing sales teams?
We're looking for a manager who can lead with empathy, foster a supportive and high-performing team culture, and play a key role in the continued success of the UK and Ireland's leading training organisation.
Our ideal candidate will have proven experience in sales, marketing and business development. The primary purpose of the role is to ensure the smooth running of the training centre and to manage and motivate the team. Your primary goals are to increase the overall number of student enrolments, maintain high standards of student experience and achieve the targets set. We are looking for an individual who is willing to take a hands-on approach so that they can lead by example.
This role will report into the Area Manager of Pitman Training Group.
MAIN RESPONSIBILITIES:
* Responsibility for the day-to-day running of the centre.
* Work extremely closely with our Course Advisors to ensure that all enquiries are followed up promptly and to the best possible standards.
* Create processes that enable us to maximise our volume of enrolments and increase the revenue of the training centre.
* Deliver an exceptional value proposition – delighting students – to create advocates, attract referrals and drive the highest enrolment values.
* You will handle a proportion of the consultations (sales meetings) yourself, leading by example, and helping to maximise the overall performance.
* Work closely with the Learning Coach team to deliver the best possible student experience.
* Ensure great product knowledge both, for yourself and for the team, so that we can competently advise all prospective students and convert majority of enquiries.
* Identify opportunities locally to promote Pitman Training and the reputation of the Reading location.
* Make direct approaches to local company/corporate prospects, who may have a need for training services, with a view to attracting more new business.
* Attend local networking events to improve brand awareness and create employer links.
* Take maximum pride in the appearance of the training centre, living up to our promise of a premium venue.
* Observations/shadowing to support staff on a regular basis, offering feedback and encouragement, ensuring best practice and a positive culture at all times.
* Perform HR duties such as recruitment, setting rotas, performance reviews, as well as sickness and absence monitoring.
* Manage all aspects of building and service management and maintain good relationships with all suppliers for the betterment of the business.
* Ensure compliance with regulatory bodies and undertake audits.
* Prepare financial predictions by preparing annual targets and forecasts for the Managing Director.
* Ensure key performance indicators and targets in relation to sales performance and service standards are managed in line with company expectations.
KEY CHARACTERISTICS:
* Have proven sales experience in a customer-facing environment or a student admission environment.
* Have some experience of marketing and business development, generating new business leads.
* Excellent communication and negotiation skills, with an ability to communicate clearly and effectively at all levels.
* Have a natural conscientiousness; to fix, solve and improve things for the betterment of the business.
* Strong people management skills, with the ability to inspire and motivate.
* Self-motivated and driven, with excellent organisational and time management skills.
* Friendly and approachable with a can-do attitude.
* Calm and compassionate nature.
* Excellent working knowledge of the Microsoft suite.
* Good IT/Tech skills. Experience with CRM desirable (not essential).
ABOUT US:
Pitman Training has led the way for growth in development and efficiency within the workplace since 1837 – when Sir Isaac Pitman invented Shorthand. Since then, the business has developed to incorporate modern technologies and advances. Keeping true to the heritage of the brand, the key focus is to arm our students with the skills they need to get the jobs they want.
Pitman Training is a UK SuperBrand and the leading supplier of Microsoft Office, Accounting, PA/Secretarial, Digital Marketing & IT training in the UK within the education sector.
Our team is passionate in delivering a first-class service, we are a company that puts our people first, both employees and our students. Our rewards come through supporting and nurturing our students, offering an enjoyable and valuable learning experience, working with them to achieve their career aspirations.
Hours of work:
* 37.5 hours per week, including 'occasional' Saturday working and late nights.
* Predominantly 9am-5pm Monday-Friday.
Salary: £35,000
* Plus a very generous bonus scheme; the opportunity to earn an additional +£10,000 (uncapped) per year.
Benefits:
* Health cash plan scheme after probationary period.
* Life assurance after probationary period.
* 25 days annual leave plus Bank Holidays.
* Employer Pension Scheme.
* Monthly Company Events.
* Additional Perks: Full access to our entire portfolio of courses.
Location:
* Pitman Training Reading: Bowman House, 2-10 Bridge Street, RG1 2LU
Job Type: Full-time
Pay: £35,000.00 per year
Benefits:
* Employee discount
* Life insurance
Experience:
* Sales: 2 years (required)
* Management: 2 years (required)
* Business development: 2 years (required)
* Microsoft 365: 3 years (required)
Work Location: In person