Delivering memorable, warm, and professional service to our members and guests is key to everything we do. To achieve this, we want to attract the very best people to work with us.
Archerfield is one of Scotland's leading destinations for golf, luxury stays, events and world-class spa treatments, with a range of accommodation from suites and lodges to coastal cottages and a grand mansion house. Situated on the stunning East Lothian coastline, we are just 18 miles from Edinburgh and a short distance from North Berwick, Haddington and other East Lothian towns.
Join Our Reservations Team
We are now looking to recruit an enthusiastic and motivated full-time Reservations Agent to join our expertly trained team.
This is a Full-Time role working 40 hours five days from seven. Due to the nature of the business will involve some evening and weekend working.
What you'll be doing in this role:
* Creating Accommodation, Dining, Golf and Spa experiences.
* Managing bookings face to face, via email and over the telephone.
* Converting customer enquiries into sales.
* Enhancing the experience of every potential guest.
* Managing small events.
* Processing payments.
* Assist our guest services team.
* Maintaining accurate filing systems for all correspondence within the department.
* Build strong relationships with our members and guests, understanding their preferences and providing a completely bespoke experience.
Who are we looking for:
* A real team player who works well with others, ability to thrive in a fast-paced environment and respond to guests quickly and efficiently.
* Dedication to providing first class customer service.
* Someone well presented, polite and courteous.
* Understanding of luxury properties.
* A positive attitude and excellent communication skills.
* A good understanding of IT, specifically Microsoft Word, Excel and Outlook.
* Full clean driving license as driving will be required in the role.
What we give you:
* £27,500 salary.
* Estate based incentive and discount schemes.
* External Discounts and Offers scheme.
* Generous Refer a Friend Benefits.
* Excellent training and development opportunities.
* Employee Assistance Programme.
* Health and wellness resources.
If you feel you have the necessary skills and experience, then in the first instance, please apply to our Reservations Manager Claire Smillie.
Job Type: Full-time
Pay: Up to £27,500.00 per year
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Health & wellbeing programme
* On-site parking
* Store discount
Work Location: In person