Receptionist and Administrator
Our Tamworth based client is looking for a Receptionist and Administrator to join their team. This is a dual role covering administration duties in the morning and front of house receptionist in the afternoon.
As a Receptionist and Administrator, you will need to have/be:
* Extremely personable, professional and well-presented
* Excellent verbal and written communication skills
* Flexible and adaptable, with the ability to prioritise effectively in a dual role
* Proactive and helpful, with the initiative to resolve queries or find the right information
* Able to manage workload independently while also working effectively as part of a team
* Strong customer service skills with a professional and friendly approach
* Highly organised with strong attention to detail, accuracy and administration skills
* Confident with data entry and general office systems
* Experience using Microsoft Outlook and Excel, and Sage or a similar ERP system
* Previous experience in a customer service or administration role (essential)
* Previous reception or front‑of‑house experience (preferred)
Details:
* Salary: 26, 000 - 28, 000
* Working Hours: Monday - Friday 9.30am - 5.30pm
* Location: Tamworth (full time on site)
* Duration: Permanent
Role of Receptionist and Administrator:
* Processing debit notes and credits using the internal ERP system, and scanning documentation onto the archive system
* Monitoring the returns inbox and resolving queries from customers, internal teams, and external partners
* Investigating returns issues including mis‑picks, pricing queries, POD requests, and faulty goods collections
* Liaising with Customer Service, Sales, Credit Control, carriers, and operations teams to resolve returns and debit queries
* Producing reports and regularly chasing outstanding returns and debit notes
* Acting as the first point of contact for visitors and managing the reception area and switchboard
* Handling incoming calls, visitor sign‑in procedures, meeting room preparation, and general front‑of‑house duties
* Managing internal post, document scanning, and ordering office refreshments and supplies
* Supporting the wider team with general administrative tasks as required
Benefits of working as a Receptionist and Administrator:
* 23 days annual leave + bank holidays
* Option to purchase up to 5 extra days annual leave
* Health Cashback Plan
* Pension Scheme
* Life Assurance
* Free Parking
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