Specific Duties
* Ownership for the management and conversion of assigned enquiries
* Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution.
* Expertise in menu planning, food presentation, meeting room set ups, audiovisual and banquet service standards. Cooperate with Banqueting Operation and Kitchen team to develop new F&B concepts according to the Meetings Imagined.com purposes
* Correct use of systems process to ensure booking integrity, consistency & accuracy.
* Sells to a pre-determined event and group strategy
* Works within brand standards & systems processes
* Generate incremental revenue and deliver excellent guest service.
* Effectively manages bedrooms blocks and meeting space inventory for assigned groups
* Conducts compelling show rounds to win the business
* Execution of Meetings Made & Memories Made across all events
* Execution of MSA
* Proactively resolves previous customers and event bookers for future opportunities
* Training and execution of BDRC and Sandown enquiry standards, continually review and agree improvement actions to ensure benchmark percentage is exceeded
Guest Satisfaction
* Sets a positive example for guest relations.
* Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
* Provides excellent customer service. Ensures all associates involved in and event or booking understand expectations and parameters.
* Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
* Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
* Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner’s experience.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Sales and Revenue Management
* Delivers a compelling sales experience to drive conversion and repeat business
* Provides appropriate feedback to overcome obstacles to selling, including pricing, inventory availability and event execution
* Effectively upsells products and services throughout the event process.
* Participates in customer site inspections and assists with the sales process when necessary.
* Effectively manages customer budgets to maximize revenue and meet customer needs.
* Accurately forecasts group sleeping rooms and event revenue (catering and audio‑visual) for his/her groups.
Other
* Performs other duties as assigned to meet business needs.
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