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1st and 2nd line support engineers

Harvey Nash
Support engineer
Posted: 29 April
Offer description

Are you working within an MSP and ready for your next step?

My client is hiring ambitious 1st and 2nd Line Engineers who want more than just another support role.

Join a growing business that genuinely invests in its people, with structured development plans, funded certifications, and clear progression.

If you’re driven, technically curious, and looking for long-term career growth, I’d love to hear from you.


The Role:


1st Line

* Log and manage incidents via the service desk
* Provide remote and desk-side support
* Troubleshoot Windows 10/11, Microsoft 365, hardware and printers
* Manage users in Active Directory & Microsoft 365
* Escalate complex issues appropriately


2nd Line

* Advanced troubleshooting across systems and applications
* Assist with networking (DNS, DHCP, TCP/IP)
* Support projects, migrations and system improvements


What We’re Looking For:

Engineers from an MSP background who:

* Work well in fast-paced environments
* Manage multiple tickets confidently
* Have strong troubleshooting skills
* Communicate clearly with users at all levels
* Are motivated to develop and progress


Experience With:

Windows 10/11 | Microsoft 365 | Active Directory | Azure AD | Networking fundamentals | Intune | Virtualisation (VMware/Hyper-V


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