IT Operations Manager
Salary: £45,264 - £49,143 per annum (Grade 10)
Contract type: Full-time (36.5 hours per week), Permanent
The challenge:
At WJEC, we contribute to our education communities by providing trusted qualifications and specialist support, to allow our learners the opportunity to reach their full potential. This is a fantastic opportunity to be part of an organisation that both encourages and enhances the minds of tomorrow.
The role:
The IT Operations Manager will lead a small team responsible for undertaking business-critical activities associated with the administration, validation and processing of data across a number of IT systems that underpin all aspects of qualifications and exams delivery at the WJEC – this includes time-sensitive activities associated with the issuing of GCE and GCSE results to students. The role will further the digital ambitions of the WJEC, with an emphasis on our plans to modernise our digital service delivery approach, aligned to industry-best practice, and leveraging digital technologies to improve quality and efficiency (e.g. through increased automation). The post holder will also act as a key point of contact within the organisation to support the scoping and implementation of new requirements in support of the ongoing change to the qualifications and assessment portfolio of the WJEC.
The person:
We are looking for a knowledgeable IT professional, ideally with a background in application support, IT systems management & administration. The right candidate will have a customer-focussed mindset and be able to demonstrate excellent leadership and communication skills. They should have experience of working in a 'frontline' operational IT environment and be able to demonstrate some experience of applying a range of business analysis techniques to identify and shape new requirements for digital systems and services.
Our benefits:
We operate a hybrid working model, enabling the successful candidate to split their time between WJEC offices and working at home, subject to business need. As such, applications are invited from individuals across the UK but please note that regular working from our Cardiff offices will be required – whilst flexibility can be discussed, this team currently attend the office, on average, 1-2 days per week.
If you would like to know more about the position or about working for WJEC, please contact our HR team ) who would be more than happy to speak to you.
Please visit our website to download a copy of the job description and application form.
Closing date: 08:00, Monday 20 October 2025
Interviews are anticipated to be held in person, on Friday 7 November 2025
Job Types: Full-time, Permanent
Pay: £45,264.00-£49,143.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Company pension
* Cycle to work scheme
* Enhanced maternity leave
* Free parking
* Health & wellbeing programme
* Language training provided
* On-site parking
* Sick pay
* Work from home
Work Location: Hybrid remote in Cardiff CF5 2YX