Job Description
Introduction to the team
Travel Partnerships and Advertising help partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, valued advertising and travel media networks, and affiliate solutions.
We are looking for an experienced and proactive leader to manage our Licensing Operations & Reconciliation team. This role oversees critical processes related to BSP and ARC compliance, air transaction reconciliation, and licensing governance. The successful candidate will lead a small team, ensuring operational excellence, accuracy, and efficiency while fostering a culture of accountability and continuous improvement.
Make an Impact!
The Manager, Licensing Operations and Reconciliation role is part of the Air Revenue Governance team within the Travel Partnerships and Media (TPA) division at Expedia Group. This team provides day-to-day operational support to key industry partners and internal stakeholders, managing all aspects of revenue governance through settlement, reconciliation, and audit processes. In this role, your technical expertise and passion for air operations will be essential in enhancing the experience for both travelers and travel partners.
In this role, you will:
* Lead and mentor a team responsible for licensing operations and reconciliation activities.
* Oversee BSP and ARC processes, ensuring compliance and timely resolution of discrepancies.
* Act as the primary point of accountability for reconciliation accuracy and operational performance.
* Provide coaching and development opportunities to team members, building strong capabilities and engagement.
* Drive process improvements and implement best practices to enhance efficiency and scalability.
* Collaborate cross-functionally with finance, commercial, and technology teams to support business objectives.
* Take ownership of projects and initiatives; project/program management experience is an advantage.
Experience and qualifications:
* Proven leadership experience, with the ability to mentor, coach, and inspire a team.
* Strong airline industry knowledge, including hands-on experience with BSP or ARC processes. Ideally 6+ years, but key transferable skills would be considered.
* Highly analytical, detail-oriented, and organized, with a track record of delivering accurate results.
* Excellent communication skills, able to influence and engage stakeholders at all levels.
* A self-starter who takes initiative and demonstrates accountability for outcomes.
* Project or program management skills are a plus.
Preferred Qualifications:
* Experience with financial systems and reconciliation tools.
* Familiarity with global distribution systems (GDS) and airline settlement processes.
* Advanced Excel or data analysis capabilities.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.