At Missoma, we believe jewellery is more than just an accessory — it’s a form of self-expression. Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care.
Now, we’re looking for a passionate Assistant Store Manager to help lead our Bicester Village team. If you’re excited by the idea of shaping customer experiences, developing a high-performing team, and growing with a brand that’s bold, authentic, and collaborative — this could be your next big move.
Contract start: November 2025
Contract length: 6-months
Why You’ll Love Working With Us
At Missoma, we live by three core values:
* Authentic…We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.
* Collaborative…Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
* Entrepreneurial…We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.
What You’ll Be Doing
As Assistant Store Manager, you’ll be a key driver of store success — supporting your Store Manager, leading the team, and ensuring every customer interaction reflects the Missoma experience.
Customer Experience & Shopfloor Excellence
* Be a true brand ambassador — offering style advice, sharing product knowledge, and creating memorable customer moments.
* Build lasting relationships with customers, including follow-ups and personalised service.
* Ensure the store environment is always welcoming, inspiring, and aligned with our brand standards.
* Handle customer feedback and complaints with empathy and efficiency.
* Use in-store technology to enhance the customer journey.
Team Leadership & Development
* Lead the team in the Store Manager’s absence, ensuring smooth operations and strong communication.
* Support team performance and development through training, coaching, and feedback.
* Help onboard new team members and guide them through our 30/60/90-day induction programme.
* Assist in recruitment and help foster a culture of accountability, positivity, and growth.
Operational Excellence
* Support stock management, deliveries, audits, and inventory processes.
* Help analyse store performance and contribute to action plans that drive results.
* Ensure opening and closing procedures are followed consistently and professionally.
What You’ll Bring
You don’t need to tick every box, but here’s what will help you thrive:
* 1+ years’ experience in store management or team leadership, ideally in luxury retail or a high-volume customer-facing role.
* A passion for sales, service, and team development.
* Strong communication and interpersonal skills — you’re approachable, proactive, and solution-oriented.
* Tech-savvy and comfortable using digital tools to support the customer experience.
* A love for Missoma’s brand, mission, and aesthetic.
What You’ll Get
* Competitive salary
* Retail management bonus scheme
* Generous staff discount
* Jewellery uniform allowance
* Medicash Healthcare Cash Plan
* Enhanced parental leave after 2 years of service
Ready to Lead With Style?
If you’re looking for a leadership role where you can make a real impact, grow your career, and be part of a brand that’s redefining jewellery — we’d love to hear from you.
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