About the Role
Do you have a passion for helping others? Are you proud of your strong people skills, organisational skills and enjoy solving problems? If so, why not consider joining Rydon as a Scheduler? This is a varied role where you will organise the diaries of our maintenance engineers to make sure they attend and complete repairs on behalf of our residents and customers. It is a challenging, fast‑paced position that is pivotal in ensuring all maintenance and repair jobs are allocated to the appropriate engineer and allotted the correct amount of time.
We now have an exciting opportunity for a Repairs Administrator to join our repairs and maintenance team. Based from our office in Greenhithe, Kent, this is a leading FM company with an expanding division of Rydon Maintenance, which provides facilities management services mainly for the healthcare and housing association sectors in the UK.
Rydon is a 40‑year‑old family business that thrives on a personal touch combined with technical expertise. We deliver award‑winning quality facilities for local communities with a passion for what we do.
Key Responsibilities
* Plan reactive call‑outs and preventive maintenance visits, scheduling the works to engineers while ensuring access requirements and security are adhered to.
* Use scheduling software to oversee the working days of multiple engineers, quickly re‑allocating jobs when emergencies arise or when extra time is needed.
* Monitor jobs to ensure they are completed on time so engineers can attend to their next appointment.
* Arrange for subcontractors to complete specialist repairs and close all jobs on the system once completed.
* Liaise closely with the call centre team and residents, agreeing appointment times when scheduling work.
Qualifications
* Enjoy working in a busy and fast‑paced environment.
* Have an aptitude for problem‑solving.
* Strong administration skills with attention to detail.
* Computer literate – able to use Microsoft Office, Outlook and Google Maps.
* Passion for excellent customer service and an excellent telephone manner.
* Previous experience as a Repairs Coordinator / Repairs Scheduler in social housing or commercial maintenance is desirable, but not essential.
Benefits
* A clear pay structure starting with a competitive salary of £28,932 per annum, increasing with performance.
* 25 days holiday.
* Incentives and recognition for your performance.
* Full training, ongoing coaching and support.
* Pension scheme – 4% contributory.
* Free eyesight test and flu vaccination.
* Health Cash Plan to assist with essential healthcare costs.
* 24/7 EAP Service – free advice, counselling and support for you and your family.
* Wellbeing and mental health champions available at work.
* Employee discount scheme with offers on insurance, lifestyle goods and services.
* Flexible benefits such as Critical Illness, DenPlan and Cycle‑to‑Work schemes.
* Employee Referral Scheme – receive a cash reward for successful hires.
* Opportunities to progress your career across the business.
Location and Working Hours
Base: Greenhithe, Kent – a short distance from Bluewater with good bus links, a nearby railway station and free parking. Our office promotes an inclusive culture and offers a hybrid working policy. Team members typically work from home and the office on a rotational basis. Training is not offered on a hybrid basis.
Full‑time position, 40 hours per week. Working days are Monday to Friday, 8:00 am to 5:00 pm.
Equal Opportunities
Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
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