Company Description
At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.
Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels, and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.
Job Description
The housekeeping department is a busy hub of activity, so you will never be bored with us. All our rooms are individually styled bedrooms, so if you have a keen eye for perfection, our hotel is full of inspiration. We are like no other standard hotel; we have lots of little quirks, personality, and luxury in our rooms – just one of the reasons our housekeeping team enjoy working here.
This department is at the heart of Gilpin, and we believe our housekeeping team are true gems who aim to make the guest stay truly memorable.
A Housekeeper
1. Cleans all the public areas of the hotel, restaurant areas, guest toilets, stairs, and corridors.
2. Cleans the guest bedrooms and bathrooms, makes beds to the required standard.
3. Replenishes the rooms with tea, coffee, accessories, etc., and tops up shower gel, soap, and shower accessories.
4. Maintains the laundry, washing, drying, and folding of towels and robes.
5. Keeps the housekeeping area and the hotel laundry clean and tidy.
6. Undertakes regular turndown shifts.
7. Cleans communal staff areas, particularly the staff canteen and toilets – replenishes soaps, toilet rolls, mops floors, etc.
8. Takes responsibility for maintaining the hotel staff buggies, keeping them clean and well-stocked.
9. Reports any maintenance issues or damage to the Head Housekeeper promptly, escalating to the Estates Team as required.
10. Aids reception with guest requests within housekeeping capabilities.
11. Reads and complies with standard operating procedures and hotel standards.
12. Maintains a clean, tidy, organized, and safe working environment at all times.
13. Ensures personal presentation is professional, with a clean, pressed uniform (if applicable), long hair tied back, and good personal hygiene.
Qualifications
* Previous experience in a similar establishment is preferred.
* Previous guest-facing experience is essential.
* Strong teamwork and communication skills to collaborate effectively with the FOH team.
* Flexibility to work evenings, weekends, and holidays as required.
* Ability to communicate with guests cheerfully, handle complaints, and escalate issues appropriately.
* Good health and a reasonable level of fitness, as housekeeping is a physical role.
* Adaptability to rota changes and ability to respond calmly to urgent issues, prioritizing guest and staff welfare.
* Ability to work efficiently in a busy environment and under pressure.
* Self-motivation and initiative.
* Excellent organizational skills.
* A strong drive for achievement and success.
* Willingness to undertake additional duties as necessary.
* A good level of English is desirable.
* Ability to act as a First Aid Aider or Fire Warden in emergencies.
Additional Information
Salary: from £25,480 to £27,560
Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £240 to £550 per month.
Hours: 40 hours per week.
* Canteen
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free or subsidised travel
* Gym membership
* On-site parking
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