Learner Engagement Officer role at Complete (an evo company)
Overview
The Learner Engagement Officer supports the success of Skills Bootcamps by engaging with learners, ensuring they are well-supported throughout their learning journey, and fostering positive outcomes such as employment or career progression. This role requires a proactive, empathetic, and organised individual who thrives in a people-focused environment.
Hours
9:00am–5:00pm, Monday to Friday
Key Responsibilities
* Learner Recruitment and Engagement: Proactively identify and engage potential learners through outreach activities, community engagement, and partnerships with local organisations. Promote Skills Bootcamps to individuals, schools, colleges, job centres, and community groups. Organise and attend events, workshops, and information sessions to raise awareness of the programme.
* Application Support: Guide prospective learners through the application and enrolment process, ensuring all required documentation is completed. Provide advice on eligibility criteria and match learners to appropriate Skills Bootcamps based on their career goals and interests.
* Stakeholder Collaboration: Work closely with employers, training providers, and referral partners to ensure a steady pipeline of learners. Build relationships with Jobcentre Plus, local authorities, and other organisations to reach underrepresented groups.
* Data Management And Reporting: Maintain accurate records of learner engagement, applications, and enrolments using CRM systems or databases. Provide regular reports on recruitment progress, challenges, and outcomes to the Director of Construction and Civils.
* Learner Support And Retention: Act as a point of contact for learners, addressing queries and providing ongoing support to ensure retention and completion. Identify and address barriers to participation, such as childcare, transport, or digital access.
Key Skills And Competencies
* Communication Skills: Excellent verbal and written communication to engage with diverse audiences.
* Interpersonal Skills: Empathy and the ability to build trust with learners from various backgrounds.
* Organisational Skills: Strong ability to manage multiple tasks, meet deadlines, and maintain accurate records.
* Problem-Solving: Proactive in identifying and addressing challenges faced by learners.
* IT Proficiency: Competent in using CRM systems, Microsoft Office, and virtual communication tools.
Qualifications And Experience (Essential)
* Experience in learner recruitment, outreach, or community engagement.
* Knowledge of Skills Bootcamps or similar training programmes.
* Understanding of barriers to education and employment.
Key Performance Indicators (KPIs)
* Number of learners recruited and enrolled.
* Diversity and inclusivity of learner cohorts.
* Learner satisfaction and retention rates.
* Timely and accurate reporting of recruitment data.
Note
Please click here to view the full job description. This role is based in Derbyshire, United Kingdom. We are an Equal Opportunities Employer and does not sponsor visas.
How to Apply
Submit your application with a brief note about your training philosophy by clicking APPLY. For questions, contact our recruitment team by email.
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