Parts & Warranty Manager
c£38k + Benefits
North West
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Our client is a leading FMCG Distribution business, currently recruiting for a Parts & Warranty Manager at their head office in Lancaster, Lancashire. Reporting to the National Fleet Manager, the Parts and Warranty Manager is responsible for the effective management of the parts department and warranty claims process. This role involves ensuring the availability of parts, optimising inventory levels, managing relationships with suppliers, and overseeing the processing of warranty claims. The Parts and Warranty Manager plays a critical role in supporting the service department and ensuring high levels of customer satisfaction.
Key Responsibilities as Parts & Warranty Manager:
1. Parts Management: Oversee the day-to-day operations of the parts department, including inventory management, ordering, storage, and distribution of parts; maintain optimal inventory levels to meet service demands while minimising excess stock and obsolescence; develop and implement parts pricing strategies to ensure competitiveness and profitability.
2. Supplier Management: Establish and maintain relationships with suppliers and manufacturers to ensure timely delivery and quality of parts; negotiate pricing, terms, and conditions with suppliers to optimise procurement processes; monitor supplier performance and address any issues related to quality or delivery.
3. Warranty Administration: Oversee the warranty claims process, ensuring claims are processed accurately and in a timely manner; collaborate with the service department to gather necessary documentation and evidence for warranty claims; analyse warranty trends and reports to identify issues and recommend improvements to reduce warranty costs.
4. Customer Service: Manage and train the team on parts and warranty processes, fostering a positive work environment and providing ongoing coaching and development opportunities.
5. Reporting: Report on parts sales, inventory, and warranty claims; analyse and monitor budgets.
6. Compliance & Safety: Ensure compliance with relevant regulations and standards related to parts management and warranty processes; implement safety protocols within the parts department.
The Ideal Candidate for Parts & Warranty Manager:
* Supply chain management, automotive technology, or a related field (or equivalent experience).
* Proven experience in parts management and warranty administration, preferably within the automotive or manufacturing industry.
* Strong organisational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
* Excellent communication and interpersonal skills to interact effectively with customers, suppliers, and staff.
* Proficient in inventory management software and Microsoft Office Suite.
* Strong analytical skills with the ability to interpret data and make informed decisions.
Apply now for immediate consideration! This is a fantastic opportunity – we look forward to your application.
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