Job Description Summary
At GE HealthCare, we are building a healthier world by advancing precision care. As a Service Operations Specialist, you will be a key contributor to our mission by ensuring the efficient coordination of service operations that support critical medical technologies. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering operational excellence and exceptional customer experiences.
Key Responsibilities
* Customer & Field Engineer Coordination
o Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and GE HealthCare Field Service Engineers.
o Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
o Handle escalations and ensure timely, customer-focused resolutions.
* Operational Support & Logistics
o Support internal teams with tools, parts, and transport logistics.
o Resolve courier and supply chain issues to maintain service continuity.
o Collaborate with global logistics and planning teams to optimize service delivery.
* Contract & Billing Execution
o Administer service contracts and manage non-contract service activities.
o Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer onboarding.
o Manage purchase orders, payables, and dispute resolution in alignment with GE HealthCare’s compliance standards.
* Cross-Functional Collaboration
o Partner with Legal, Tax, and Compliance teams to ensure regulatory alignment.
o Contribute to continuous improvement initiatives, ERP system enhancements, and data integrity efforts.
o Support transformation projects that enhance operational efficiency and customer satisfaction.
Qualifications & Requirements
* Experience in a high-volume, customer-centric environment.
* Background in service coordination, logistics, billing, or contract administration.
* Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
* Strong communication, organizational, and analytical skills.
Preferred Attributes
* Proactive problem-solver with a continuous improvement mindset.
* Strong stakeholder engagement and relationship-building capabilities.
* Ability to adapt in a dynamic, regulated environment.
* Experience in healthcare, med tech, or other regulated industries is advantageous.
Why GE HealthCare?
* Be part of a global leader in precision care and medical innovation.
* Work in a collaborative, inclusive, and mission-driven environment.
* Access to professional development, global project exposure, and cutting-edge technologies.
Additional Information
Relocation Assistance Provided: No
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