OCC Team Manager (Rotational Shift)
Portsmouth | £35.9k - £40k per annum (dependent on skills and qualifications)
Full‑time (rotational shift) | Office based
Competitive pension scheme – Enhanced maternity/paternity pay – Life assurance – HolidayPlus – Cycle2work Scheme & more
REQ5455
As an OCC Team Manager, you’ll lead and support a team of shift controllers in a fast‑paced 24/7 environment, ensuring our network operates safely, efficiently and in line with strict performance standards. You’ll coordinate emergency and metering activity, work closely with operational teams across the region and drive strong performance through clear communication, problem‑solving and effective people leadership. This is a role where your guidance keeps our customers safe, warm and supported every day.
Responsibilities
* Organising and motivating a team of shift controllers to produce excellent levels of performance in a pressurised environment
* Monitoring of Emergency and Metering standards across the depots and Network
* Close liaison with operational management to deliver workloads within performance timescales
* Investigation and root cause analysis of all failures in standard
Qualifications
* Good leadership, organisational, diagnostic and problem‑solving skills and ability to act on your own initiative.
* Effective communication skills at all levels, within and beyond your own team.
* Excellent customer service skills.
* Highly motivated with a flexible and positive approach to work.
* Capable of working to tight deadlines and responding to changing priorities at short notice.
* Excellent people manager with good influencing, coaching and communication skills to effectively lead your team ensuring high levels of motivation, team working and engagement.
* Good IT skills, competent in Microsoft packages such as Word and Excel and experience of Maximo, Click Scheduling Tool and Esendex; a full driving licence is essential.
* Willing to participate in a rotational shift pattern running 24/7 365.
#J-18808-Ljbffr