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JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Facilities Helpdesk Administrator
About The Role
The Facilities Helpdesk Administrator reports to the EMEA Shared Services Manager. Their role is to manage, administer, and keep the ticket systems up to date across multiple EMEA sites.
Key Responsibilities
* To provide dedicated facilities helpdesk function, focusing on delivering the highest standard of FM and customer service to the client.
* Provide admin support for the FM management team.
* Provide cover for the goods in/mailroom during holidays or sickness.
Essential Duties and Responsibilities
* Provide the highest standard of client and customer focus through the facilities helpdesk.
* Support the Facilities Manager/Senior Facilities Manager and client with administrative tasks.
* Ensure all customer requests are handled within agreed service levels, including meeting room, catering, cleaning, courier mail, and printing requests.
* Assist in compiling data/statistics for the monthly client governance report.
* Assist in preparing monthly reports and performance measurements of operational services.
* Act as the management office "ambassador"; reflect the company's image through proper communication and service quality. Greet guests and visitors professionally and address their concerns courteously.
* Manage mail services, including business, personal mail, and couriers.
* Be the subject matter expert for all first-line facilities questions, knowledgeable about services, processes, and completion times.
* Support team spirit within the guest services team, recognizing the importance of teamwork.
* Carry out mailroom/goods-in duties as required.
* Maintain a documented lost property process.
Additional Duties and Responsibilities
* Initiate and close purchase orders; maintain purchase order files for invoice backup.
* Assist in preparing Standard Operating Procedures manuals.
* Coordinate responses to complex user service requests and ensure follow-up.
* Ensure compliance with company policies, procedures, and practices.
* Book training courses for staff.
* Respond effectively to new directives and contribute to overall contract objectives.
Key Skills
* Outstanding customer service skills and orientation.
* Hands-on experience working within a facilities environment.
* Ability to multitask and maintain professionalism under stress.
* Proficiency in MS Office, especially Excel and Outlook, with excellent communication skills.
* Experience in a fast-paced, multinational corporate environment.
* Flexibility regarding work tasks and availability.
Experience
* 2-4 years of facilities administration or helpdesk experience.
* Experience in administrative roles within facilities, events, hospitality, or social media environments.
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Location:
On-site – Nottinghamshire, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all requirements. We’re interested in your potential and what you bring to the table! For adjustments in the application process, please contact us at +44 (0)20 7493 4933. For other inquiries, visit our Contact Us page > I want to work for JLL.
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