Leicester (hybrid)
Bellrock Group is seeking two Digital Product Mobilisation Managers. You will be responsible for the hands‑on mobilisation, configuration, and setup of Bellrock’s digital products for new and expanding clients.
Reporting to the Head of Digital Product Mobilisation, this role focuses on practical delivery and execution, acting as the subject‑matter specialist for Concerto and Mobiess, while operating across the entire digital product stack (e.g. Joblogic and future platforms).
You will work directly with clients and internal teams to configure products, define roles and access, support operational setup, and ensure digital solutions are live, usable, and ready for BAU service.
Key responsibilities
Digital Product Mobilisation & Configuration
* Lead the end‑to‑end mobilisation of digital products for assigned clients following contract award.
* Configure platforms including Concerto and Mobiess (and other products such as Joblogic as required), ensuring setup aligns to contracted scope and operational requirements.
* Define and configure roles, permissions, workflows, reporting, and access across products.
* Support data setup, migration, and validation activities in collaboration with data and technical teams.
Client‑Facing Delivery
* Act as a day‑to‑day digital mobilisation lead for clients during onboarding and early delivery phases.
* Work directly with client stakeholders to capture requirements, validate configuration, and manage expectations.
* Deliver product walk‑throughs, onboarding sessions, and operational readiness activities.
Cross‑Product & Cross‑Team Delivery
* Operate across the full digital product stack, not limited to a single system.
* Work closely with Digital Delivery, Product, Technology, Integrations, Data, and BU operational teams.
* Escalate risks, dependencies, and issues clearly through defined governance channels.
Transition to BAU
* Ensure digital products are fully configured, documented, and ready for BAU handover.
* Support the transition to support teams with clear documentation, ownership, and operating processes.
* Resolve post‑go‑live configuration issues during hyper‑care where required.
Standardisation & Continuous Improvement
* Contribute to the development of standard mobilisation templates, configuration patterns, and playbooks.
* Identify opportunities to improve speed, quality, and consistency of product mobilisation.
* Feed operational insight and client feedback into product and roadmap discussions.
Essential
Skills & experience
* Hands‑on experience configuring or implementing digital platforms or SaaS products in client environments.
* Strong working knowledge of Concerto IWMS and/or Mobiess (implementation, configuration, or operational use).
* Experience working in customer‑facing mobilisation, implementation, or onboarding roles.
* Ability to translate client requirements into practical system setup and configuration.
* Strong attention to detail with a disciplined approach to documentation and handover.
Desirable
* Experience with additional platforms such as Joblogic or integrated enterprise systems.
* Background in property, facilities management, consulting, or service‑led organisations.
* Exposure to system integrations, data/reporting, or workflow automation.
* Experience supporting repeatable mobilisation or implementation models.
AI fluency & learning mindset
We are looking for people who actively use AI in their day‑to‑day work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Leicester office on a hybrid basis with occasional UK travel.
What can we offer you?
* 25 days annual leave plus bank holidays plus 1 additional day as a thank you
* Salary exchange pension scheme
* Life cover
* Paid sick leave
* Health Assured employee assistance and wellness program
* Enhanced maternity, paternity and adoption leave
* Salary sacrifice schemes: Cycle to work
* Private Medical Insurance
* Holiday purchase scheme of additional 5 days per year
* Offers and discount scheme designed to save money on everyday shopping and essentials
* Healthcare Cashplan
* MotorSave Scheme
* Refer a friend
* Liftshare
* Virtual GP
Why Bellrock?
Our people are our passion, so we’re all about helping them to achieve their ambitions. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock we’re ready to welcome you. It’s a great place to be.
We would like to attract talent from all corners of the world for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you. We are looking for the right person, not necessarily just the right person for this role.
Apply today.
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