Learn and master Zoho's suite of SaaS products to become a product expert.
Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
Maintain accurate and detailed records of customer interactions and resolutions.
Contribute to the creation and improvement of support documentation.
Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated Customer Support Specialist to join our talented team and be part of our exciting growth journey.
This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.
Requirements:
* Full professional proficiency in English (both written and verbal).
* Basic understanding of software programs; prior experience with SaaS products is an advantage.
* Ability to learn quickly and adapt to evolving product features.
* Excellent problem-solving and analytical skills.
* Comfortable working in an office environment.
Bonus Skills:
* Familiarity with Zoho applications (e.g., Zoho CRM, Zoho Creator, Zoho Books, Zoho Analytics).
* Knowledge of Programming Languages.
Join Zoho Corporation Europe and be part of a company that is revolutionising the way businesses operate. We are committed to innovation, efficiency, and customer-centric solutions that transform businesses across the continent. Our organization believes in experimentation, iteration, and following your instincts.
Applicants should have valid work authorization and be within commuting distance of our Milton Keynes office. The successful candidate will undergo background verification in line with national legislation and market standards.
Benefits include:
* Competitive salary package aligned with qualifications and experience.
* Supportive and inclusive work environment.
* Supplementary Health Insurance.
* MacBook, mobile, and paid SIM.
* Permanent Contract.
* International work environment.
* Reimbursement of approved business expenses.
* Opportunity to work with a global team and contribute to a leading technology company's growth.
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