About Bundle:
* We’re on a mission to do away with crappy training and become the most creative, innovative, and effective digital learning agency on the planet.
* Our team of six creates custom eLearning courses for incredible clients across a range of industries, including Gaming, Music, Film, Transport, Drinks and Health.
* With new projects and clients on the horizon, we’re ready to scale - and we need someone who cankeep our internal operations and project workflows running seamlessly.
Job description:
* Our Managing Director is spending more and more hours on operational and administrative tasks, time that could be better spent on clients and growth.
* We’re looking for a proactive, highly organised Agency Operations Manager who can take full ownership of:
o Keeping the agency running smoothly day-to-day (managing team availability, project tools and internal processes)
o Overseeing the production workflow (task scheduling and management, production coordination)
o Internal admin (project reporting, knowledge management and light HR support)
* This role will be a key position in the business - the glue that holds our team, projects, and processes together.
What you’ll be responsible for:
Project workflow and team coordination
* Attend client briefings and creative meetings (occasionally outside regular UK hours)
* Manage project setup in Asana, Slack, Timely and Google Drive
* Prepare briefs for freelancers and internal team members (we call ourselves ‘Bundlers’)
* Coordinate with Bundlers to keep project workflows moving and project plans up-to-date
* Manage internal reviews and support quality assurance
* Share project updates and manage feedback/approvals with clients
* Document learnings in Notion to help us continuously improve
Business operations and admin
* Manage resource and capacity planning in Asana
* Support finance admin by tracking project hours in Timely and generating project spend reports
* Coordinate team meetings and availability
* Support people management by helping onboard freelancers and new Bundlers
* Own core business tools, including Asana, Slack, Timely, Google Drive, Notion and Reach 360 (our Learning Management System) to ensure they’re well-organised and optimised for our team
* Own knowledge management to keep internal and strategy documents organised in Notion
* Manage software and tool subscriptions
* Take on recurring admin tasks that free up the Managing Director’s time
Process and workflow improvement
* Identify bottlenecks in project workflows and internal operations, and improve how we work
* Create clear, repeatable processes for both client projects and internal operations
* Track and report key metrics (hours, budgets, project progress) to keep the team informed
* Help shape smarter ways of working as we scale
What you bring to the team:
* Operations or production coordination experience, ideally in a digital learning, creative, or digital agency environment
* Strong organisational and operational skills, with the ability to manage multiple priorities simultaneously
* Experience in tools like Asana, Slack, Google Suite, Notion and time-tracking software
* Financial literacy to track budgets, hours, and simple reports (no need to be an accountant, just confident with numbers)
* Keen attention to detail with a friendly, proactive approach
* Excellent communication and coordination skills, especially with colleagues and freelancers
* A passion for continuous improvement, streamlining processes, and keeping things running smoothly
* Flexibility to occasionally join calls with clients and colleagues outside regular UK working hours
Why you'll love working at Bundle:
* Fully remote. Our team of Bundlers work remotely across the UK, NZ and Georgia.
* Flexible hours. However, this role needs to align with when the rest of the UK team is working.
* Extra time off between Christmas and New Year's. In addition to 25 days' holiday.
* Professional development. We want to ensure you can grow along with Bundle.
* Own your role. We don’t micro-manage (but help is always available).
* Best-in-class tools. We’ll provide a MacBook Air, Remarkable and all software licences.
* Good vibes. You’ll be part of an awesome team and work with amazing clients.
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