Job Description
To manage staff members to ensure the operations align with the vision of the company and our customer SLA, managing the customer service aspect of the site operations and step in to resolve issues promptly to prevent/limit service failure and promoting the goals of the organisation daily with each employee, while optimising and improving the bottom line.
Duties include but not limited to:
1. Day to day running of the contract operation, including the line management and development of the team.
2. Create and maintain KPI and management reports to demonstrate operational performance and efficiencies.
3. Oversee all processes and procedures to ensure all targets are achieved and, where possible, exceeded; ensure that all areas of operational responsibility run in line with plans and are completed on schedule to the standards required by the company and the customer.
4. Achieve the highest standards of productivity, quality and efficiency as well as looking after our stock accuracy.
5. Create an environment of respect amongst all team members through own example. Analyse stock holding and provide updates to customer and management as appropriate.
6. Develop and maintain effective communications with other contract leads, customer and demonstrate the ability to build rapport and influence stakeholders.
7. Prioritise and reprioritise wor...