Job Description
Receptionist
* Location: Norwich
* Job Type: Full-time
* Duration: Temporary until May - to be reviewed
* Working Hours: 8:00 AM to 3:00 PM, Monday to Friday (Flexibility required within opening hours from Mon to Sun 8:00 AM to 9:00 PM during busy periods )
* Salary: £13.09 per hour
We are seeking a friendly and professional Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organisation, welcoming guests, and coordinating front-desk activities, including distributing correspondence and redirecting phone calls.
Day-to-day of the role:
* Greet and welcome guests as soon as they arrive at the office, ensuring a positive customer experience.
* Direct visitors to the appropriate person and office.
* Answer, screen, and forward incoming phone calls.
* Ensure reception area is tidy and presentable, with all necessary stationery and material.
* Provide basic and accurate information in-person and via phone/email.
* Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
* Update calendars and schedule meetings.
* Handle bookings using the internal system designed for appointment and room reservations.
Required Skills & Qualifications:
* Proven work experience in a Customer Service position.
* Proficiency in Microsoft Office Suite
* Solid written and verbal communication skills.
* Ability to be resourceful and proactive when issues arise.
* Excellent organisational skills.
* Customer service attitude.
Benefits:
* Competitive salary with flexibility in working hours.
* Opportunities for professional development and training.
* A positive and supportive work environment.
How to apply:
To apply for this Receptionist position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.