Private Clients - Complex Household Loss Adjuster
Our client, a leading player in the insurance industry, is seeking dedicated and experienced Private Clients - Complex Household Loss Adjusters to join their team across the UK. With a focus on innovation and exceptional customer service, our client is committed to providing top-notch services in compliance with industry standards.
Key Responsibilities:
* Investigate property claims proactively and report accordingly, ensuring compliance with client requirements and service standards.
* Provide exceptional customer service throughout the claims process.
* Demonstrate technical expertise and contribute positively as part of a team or independently.
* Maintain integrity and professionalism in all interactions and tasks.
* Work accurately under pressure, meeting deadlines and service standards.
* Communicate effectively with all relevant parties, prioritizing telephone contact for proactive claims management.
* Promote and uphold Treating Customers Fairly (TCF) principles.
* Ensure adherence to contractual/client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
* Take accountability for the satisfactory resolution of any issues arising.
Key Skills and Qualifications:
1. High level of knowledge in Property-related claims and principles.
2. Excellent commun...