Customer Relationship Manager - Smart Infrastructure (National Accounts)
Location: Covering National Accounts. Ideal base locations: Leeds, York, Doncaster and surrounding areas. Regular travel to Hull, Newcastle, Manchester and Lincoln.I have partnered with a market‑leading smart infrastructure and building technologies' organisation to assist in recruiting a Customer Relationship Manager for their Buildings division. This is a pivotal, growth-focused role driving service and solutions across Fire, BMS (Building Management Systems), Security, and Digital portfolios.
Your new company
Join a globally recognised technology business that helps make buildings safer, smarter and more sustainable. Their Buildings division delivers end‑to‑end solutions-from service contracts and maintenance through to small works and projects-across complex, multi‑site customers. You'll be part of a collaborative, customer‑centric culture where innovation, long‑term relationships and measurable outcomes matter.
Your new role
As the Customer Relationship Manager, you'll own and grow a portfolio of key accounts while identifying and winning new business across the region. You will:
* Manage key accounts and actively develop new target customers-converting prospects into long‑term clients.
* Drive service revenue from existing customers and new opportunities, creating a strong pipeline of upsell and cross‑sell.
* Take end‑to‑end responsibility for service contracts within your remit, ensuring delivery excellence and customer satisfaction.
* Oversee service contracts across both in‑house and third‑party systems, coordinating maintenance schedules and technical support.
* Partner with Finance, Service and Service Centre teams to optimise contract profitability (revenue, cost control, engineer utilisation, and value realisation).
* Interface with customers to uncover new opportunities; collaborate with Service, Sales, Small Works and Projects teams to convert pipeline into orders and recurring service revenue.
* Prepare quotations across all relevant disciplines for your allocated accounts to drive order intake.
* Promote the full solutions portfolio to strengthen positioning and expand account coverage.
* Match capabilities to business and site needs, ensuring the right solution at the right time for each customer.
What you'll need to succeed
* Proven experience as a Customer Relationship / Key Account Manager within the fire and security or broader building technologies sector
* A strong track record in account management and new business development.
* Confident communication and negotiation skills, with the ability to operate credibly at multiple stakeholder levels.
* The ability to identify, shape and convert opportunities, building long‑term, trusted customer relationships.
What you'll get in return
* A competitive salary, bonus and benefits package.
* The autonomy and support to shape a key geography for a renowned smart infrastructure provider.
* Professional development and progression pathways within a high‑growth division.
* A collaborative culture focused on customer outcomes, innovation and long‑term partnerships.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Desired Skills and Experience
Customer Relationship / Key Account Manager
Fire and Safety Industry
Service Sales
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