Overview
We're looking for an experienced and commercially driven Partnerships Manager to strengthen relationships with key software partners—creating collaborative, long-term agreements that accelerate our digital transformation and deliver real value for our customers and colleagues. As our Specialist Software Partnerships Manager, you'll play a pivotal role in driving innovation through strategic partnerships. You'll lead a team to deliver on partnership goals, shape go-to-market strategies, and position BT Group as a trusted and influential partner on the global stage. You'll work closely with partners to identify opportunities that enhance digital experiences, ensuring BT remains at the forefront of innovation. You'll manage supplier relationships, oversee contract compliance, and drive performance and efficiency. By working across teams, you'll build and nurture partnerships that align with our business goals and deliver meaningful impact for the people we serve.
Responsibilities
* Lead strategic partnerships by managing a portfolio of software suppliers, ensuring performance, compliance, and alignment with our business objectives.
* Identify opportunities that enhance customer outcomes, deliver savings, and support our digital transformation.
* Drive partner engagement by holding suppliers accountable, resolving issues, and fostering long-term, mutually beneficial relationships.
* Collaborate across teams to ensure services meet contractual commitments and performance standards, while enabling continuous improvement.
* Use data-driven insights to analyse and report performance, inform decision-making, and optimise partnership outcomes.
* Oversee the full contract lifecycle including variations, pricing, and change management to ensure services remain fit-for-purpose and cost-effective.
* Commercial and contractual expertise: Strong understanding of vendor performance metrics, process compliance, and delivering return on investment through strategic partnerships.
* Stakeholder management: Proven ability to engage and influence senior stakeholders—including executive-level leaders—to drive commercial outcomes and long-term value.
* Cross-functional collaboration: Demonstrated success in navigating complex organisational structures and aligning multiple business units around shared goals.
* Influential communication: Track record of inspiring and engaging senior leaders and external partners with clarity, confidence, and purpose.
* Data-driven mindset: Experience in designing and sustaining ecosystems that support insight generation, reporting, and self-serve analytics across a digital landscape.
Qualifications
* Experience in partnerships management with a track record of delivering strategic software collaborations.
* Strong commercial acumen and ability to translate business goals into partnership strategies.
* Proven ability to engage and influence senior stakeholders and cross-functional teams.
* Data-driven mindset with experience in monitoring metrics and driving continuous improvement.
Benefits
* An annual bonus of up to 10% (company & personal performance dependent)
* BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
* Life Assurance
* Exclusive colleague discounts on BT broadband packages
* 50% off EE mobile pay monthly or SIM-only plans and 50% discount for friends and family on EE SIM-only plans
* BT TV, including TNT Sport and NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
* Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
* Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships, etc.
* 25 days annual leave (not including bank holidays), increasing with service
* Volunteering days to give back to the local community
* Brand new electric vehicle salary sacrifice arrangement (My EV)
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