[UK job adverts Image 11-21-2025]
Customer Expert
At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.
Start Date: 26 January 2026 and 16 February 2026
* Salary: £25,396.80 per annum
* Location:Glasgow, Cuprum Building, Argyle Street - THIS IS NOT A WORK FROM HOME ROLE
* Shifts: Monday to Saturday between 7.00 am and 9.00 pm, Sunday 10.00 - 5.00 pm. Please note you must be able to work any shifts between these times.
* Training: 3 weeks
* Contract: Full Time Permanent (40 hours per week)
* Background Checking:
o Right to Work in the UK
o Criminal Record Check
o Credit Check
o Any other associated checks
o 3 year employment history check
**Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**
What you’ll be doing
* Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
* Resolving any queries customers may have with their banking which can bring challenge and reward.
* Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
* Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.
We need you to have
* Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
* Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
* A flexible and positive working approach to suit customer needs and business demands.
* Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
* A digital first mindset that will help us achieve companywide expectations and brand growth.
* A caring, positive attitude with a genuine desire to exceed our customers’ expectations.
Values we look for you to have:
* Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
* Collaboration- You enjoy working with others and you like working as a team player.
* Communication- You can speak and write clearly and in a confident manner.
* Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
* Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
* Critical Thinking- You are able to think logically when making decisions.
* Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
* Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
We’d love you to have …
* Working knowledge of Microsoft Office applications
* Some financial services experience.
* Knowledge of banking products
* Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
Our Benefits
* On-line recruitment process, with potential job offer within 24 hours
* Refer & Earn Scheme
* 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
* Length of Service and monthly recognition awards
* Opportunities for career development and progression
* Employee welfare support with free access to our Mental Health Employee Assistance programme
* Pension Scheme
Something Extra
* Discounted holidays, flights and hotels
* Discounted utility bills
* Cineworld tickets - Up to 55% off
* Virgin Trains - 20% off
* Virgin Experience Days – 20% off
* 25% off O2 and 20% of EE Mobile Contracts
* Sony – 20% off Mobile Phones
* Ray-Ban – 20% off
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.