Costa Unit Manager - Twickenham Stadium and London Stadium
Freemans Event Partners is seeking a passionate and experienced Casual Event Costa Unit Manager to oversee operations at our Costa Coffee unit, ensuring outstanding service and smooth delivery throughout every event.
Hours & Contract: This is a casual, event-based position with shifts scheduled around the stadium's calendar of fixtures and events. Once registered, you'll have access to our scheduling app, where you can view and sign up for upcoming shifts.
Pay: £16 per hour.
About the Role:
As a Costa Unit Manager, you'll be responsible for leading a small team of baristas, ensuring the unit operates efficiently and delivers the exceptional coffee experience Costa is known for. You'll oversee day-to-day operations including stock control, team management, and customer service, while maintaining high standards of quality, cleanliness, and compliance.
This is a hands-on role where barista experience is essential - you'll be both leading by example and supporting your team to ensure every guest leaves happy.
Key Responsibilities:
* Lead and motivate a team of baristas and hospitality staff to deliver excellent service.
* Oversee the setup, operation, and breakdown of the Costa Coffee unit at events.
* Maintain stock levels, ensuring timely replenishment and accurate inventory management.
* Handle cash and card transactions in line with company procedures.
* Ensure full compliance with health, safety, and food hygiene standards.
* Train and support team members in Costa Coffee products and operational standards.
* Resolve any customer issues quickly and professionally.
* Collaborate with event operations teams to ensure seamless service delivery.
About You:
* Proven experience managing or supervising within a fast-paced café or hospitality environment.
* Strong leadership skills with the ability to motivate, train, and support a team.
* Excellent customer service and communication abilities.
* Hands-on barista experience and a genuine passion for great coffee.
* Confident managing stock, cash handling, and POS systems.
* Organised, proactive, and able to make decisions under pressure.
* Flexible and available for evening, weekend, and event shifts.
* Previous experience working in event or festival settings is desirable but not essential.
Why Join Us:
This is an exciting opportunity to be part of major international sporting events and live entertainment at one of London most prestigious venues. You'll work with a leading event services company, receive full support and training, and enjoy a dynamic, friendly environment where teamwork and excellence are at the heart of everything we do.
Bring your leadership, coffee passion, and energy - and help us deliver an exceptional Costa Coffee experience at Twickenham Stadium and London Stadium.
About Freemans Event Partners:
Our Bars team specialises in complete bar services tailored to any event with a focus on driving revenue and volume whilst still upholding the highest standards. Presenting the 'Perfect Serve' experience with our partner brands such as Heineken UK, Moët & Chandon, Bacardi, ABinBev and Diageo. We pour over 150 types of spirits, cocktail combinations, champagne, lager and cider, and 6.2 million pints of beer every year so your customers never leave thirsty.
We provide high-quality bars services for events, including festival bars, concerts, stadiums and sporting venues. We have long-standing partnerships with some of the biggest names in the event industry, including Boomtown Fair, Victorious and We Are FSTVL, as well as concert and sporting venues, including London Stadium and Twickenham Stadium.