Overview
General Information
Salary £25,582
Working Pattern Full Time, Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach External
Location Newcastle-upon-Tyne
Region North East
Closing Date 20-Oct-2025
Post Type Permanent
Civil Service Grade AO
Number of jobs available 10
Reserve List 12 Months
Job ID 10603
Role Description
Descriptions & requirements
Proud to serve. Proud to keep justice going. Our Administrative Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
About Us HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, w people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Responsibilities
* Your role Civil Admin Officers assist with the creation and management of County Court claims which involves accounting for Court fees, dealing with correspondence from Court users, as well as liaising with Judges regarding the listing and hearing of cases.
* You will deal with enquiries from service users via post, email, telephone and face to face. Types of claim we deal with: Possessions, Road Traffic Accidents, Insolvency, credit card debt, loan debt and hire purchase debt.
* You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.
Skills and Experience
* Essential With a friendly and approachable manner, you’ll have excellent attention to detail and good written and verbal communication skills.
* You have a desire to deliver proactive and effective support to customers by phone and email.
* You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages.
* You’ll enjoy working in a busy environment and helping court users navigate the justice system.
Please refer to the job description attachment for more information.
Location
These posts will be based at Newcastle Civil Family & Tribunal Courts, Barras Bridge, Newcastle, NE1 8QF
Additional Requirements
* Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.
* Occasional Travel: For this post, occasional travel across the geographical area may be required.
* Operational Details: These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full-time hours are 37 per week. Flexible patterns (part-time, job-sharing) will be considered in line with policy.
* Skilled Worker Visa: From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship if applying for a Skilled Worker Visa for the first time. Details provided in policy notes.
Working Arrangements & Benefits
* The MoJ offers Hybrid Working arrangements where possible. Minimum 60% office presence unless agreed otherwise.
* Benefits include Annual Leave, Pension options, Training, Networks, and Family Friendly policies. See internal policy for full details.
Political, Diversity and Inclusion & Additional Information
The Civil Service Code applies. We recruit on merit and promote fairness. Information on disability adjustments, veterans' initiatives, redeployment, nationality rules and how to apply can be found in the job posting. For assistance, contact the MoJ recruitment contacts listed in the post.
Contact & Documents
Job Reference: 10603
Attachment: Admin Officer Job Description.docx
Important Notes
Statement of Suitability guidance and experience questions will be used during assessment. Submit truthful information and avoid plagiarism. Interviews and assessments may occur in November as indicated.
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